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Fast customer service before you buy in, super slow and unfair business handling after!!! We had a major billing issue with them. They promised us a 30 days free trial however after 14 days we were fully charged for a full month. When we address their customer support, they sent us to resolve the issue with Shopify billing saying they have no control. We went back to Shopify which in return send us back to drip. When we wrote back to support it took them time to reply and then another billing cycle happened. Eventually, after another attempt to reach a different customer service member, we were told that they are sorry and that the issue will be reviewed. Of course, no one came back to us for a few weeks, with another billing cycle and charges made. When I finally threatened to place a dispute i got a reply and suddenly they were willing to process a credit. I wonder why they could have not done it the first time, 3 months ago. We never used the app or sent out even a single email !! Their app might be good, but the service is unacceptable.
i like how easily drip integrates with shopify. it takes some time to get used to the drip platform.
Hi
Thank you for your review. We hope that you're used to the platform now ;-)
Best regards,
Sebastian
We've used a handful of email marketing tools out there and can definitively say that Drip is our favorite!
Thank you, CB&B! We think you're the cat's pajamas too.
Works really well. Drip is a very powerful tool. Happy that it works 99% of the time all good. Thanks Drip.
Drip makes everything so much easier and the customer support is wonderful! I highly recommend using Drip.
amazing app for email automatisations! love it, easy to use, great templates, guid lines, all recommendations
Hi
We appreciate your review. We're glad you're enjoying the platforms and have utilized some advantages of Drip.
Best regards,
Sebastian
Great Autoresponder! Integration is easy, great segmentation, great delivery rate, and lots of useful little functions .
Drip is the best-automated email system four for Shopify Plus or Big commerce. It is an excellent email system I would recommend trying.
Great email marketing platform and also CRM. Their team is always available to help and receive feedback. Easy to use, very intuitive!!!
Perfectly connects your Shopify with your Drip, what more is there to say?! Your customer data (and way more) will be synced up in a snap.