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We had an issue with one supplier that was unresponsive for more than a month and customer service helped us sort this out. We have been using DropCommerce for some time now and they keep improving the app and especially on how they handle unresponsive suppliers.
Thank you very much for the review! We're glad that we could help resolve the issue for you, and as discussed we have some really great improvements coming soon! :)
Be careful it's addicting in a good way! I'm adding products every day, every hour! I absolutely love this app! I love all the products and the product descriptions are amazing, with very little if any editing on them. You'll love this app! 10 Stars! UPDATE: I reinstalled the app and signed up for an account and tried to import products to my store and it's not working.
Thank you so much for your review! We are thrilled to hear that you are loving DropCommerce!
Looking forward to helping you grow your business! :)
MAN! I wish I could leave more stars. Listen Shopifiers. You will NOT find better Customer Service. Seriously I have asked so many "duh" questions and they have answered every single question patiently (thanks Patrick lol) EVEN going out of their way to find the answers. Now while they do not speak for other companies they do share knowledge. I ABSOLUTELY LOVE DropCommerce. AND EVEN BETTER I've been with Shopify for a year this month and they are the ONLY supplier that has 1 communicated every time I had questions. 2 that I've made a 100% legit sale with. AND Celebrated with me. They don't make you feel stupid its like they're really a part of your company your on the same team. ATTENTION Newbie’s Don’t use anyone else Trust there’s no better as far as I’m concerned I wish I had been with them since day 1. Expressive DeZien LOVES DropCommerce.
Thanks for the feedback! We love you too :)
Wish you the best,
- DropCommerce Support Team
Items are over price, not sure how you can make a profit! $25 bags are $90 on this app. They must get a cut off of each item.
Hi there,
I'm very sorry that you feel that the items in our app are overpriced. All prices are set by the suppliers, and we do not any any cut on any items. Each supplier manages their own profile, so it's up to stores to choose which suppliers offer products at prices that work for them.
We require that suppliers show their true retail prices on DropCommerce, so if you're actually seeing the same item for cheaper elsewhere, we would happily look into it and remove the item if that's true.
Would you mind letting me know which supplier you're referring to so we can look into it?
I will reach out personally to see if we can work this out.
Thanks for your feedback,
Patrick, DropCommerce Founder
I use the app as a supplier and so far very happy with our account set up smooth process and prompt responses to my inquiries. The customer service is great and directive! Thanks!
Triout
We're happy to hear that you're enjoying it! We look forward to working with you.
We're featuring the Wrap & Roll in our upcoming "New Suppliers" e-newsletter, coming out tomorrow :)
All the best,
DropCommerce Support Team
I am having a little trouble with the flow.
Hi there,
Sorry to hear that you were running into some trouble with getting started. Our support team is reaching out to you directly to see how we can help get you started, and if you have any other specific questions or run into any issues, never hesitate to reach out to our team at support@dropcommerce.com
We're here to make you successful!
I like your service, I am working to be a better retail salesman
so far so good as long as my orders sync and shipped to my customers. Spencer helped me out . Thanks Spencer
I had an awesome experience
Amazing products, excellent support!
