AI Dropship: EU & US Drop ship

Charged 4 times after written cancellation confirmations — $1,199.96, still unresolved
Subscribed Dec 2025. Cancelled through the app in early February 2026 — I hold screen recordings of two cancellation attempts, both showing "successfully cancelled." Charged $299.99 on Feb 10 regardless.
Their support then confirmed in writing three times (Feb 24, Feb 25, Mar 27) that my account was cancelled and I would not be charged again. I was charged $299.99 on June 23 and $299.99 on July 23.
Their own activity log, which they sent me, shows the subscription remained active the entire time their team was confirming it was cancelled.
Evidence requested by them July 29, sent by me July 30. No response until Shopify support intervened in mid-August. As of this review: acknowledgments and explanations, no refund decision on the $1,199.96.
Invoices: #562824715, #548667876, #486892058, #469294797. Reference: 215472947532281.

Update, Aug 25: The developer's reply below states that one of their associates "reached out via email." Four days later, nothing has been received, no email, no offer, no contact. Consistent with every written promise documented in this review.

WARNING: I had my first and ONLY sale on Amazon from this App., it was my first sale on the platform and the client asked for a return/refund since the product is very bad quality. The app refuses to give refunds and ask for a photo when amazon terms do not share photos specially a bad quality item and just received a bad review from amazon client. Inhad tonfile a disoute with my banck to get my money back since Dropshipper do not want to refund. I also found out this app is also related to another app here that have very very bad reviews for lack of support and app malfunctions. Also the app is full of bugs/errors. The first 2 days worked some features. Contacted the App support and as of today 2 weeks later no help and nothing from the app have been fixed. So just warning tou, their app do not work, it gives you lots of error issues like pricing, sync and even sendind duplicate products. Spent over 20hr adding products and 5hrs deleting them from my store. Waste of time. Hope never to do business with this useless app and very poor customer support.

The application is disappointing overall. The search criteria and filters are very weak, which makes it extremely time‑consuming to find what you need. On top of that, the app fails frequently, interrupting the experience and forcing repeated attempts.

Suppliers take far too long to deliver, and the explanations provided within the app are vague and unclear, leaving users frustrated and confused.