Omtaler (6,363)
Raffiner
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Etter vurdering
It’s terrible. I accidentally subscribed—there was a free trial period, so I cancelled immediately—but the cancellation didn't go through. I was forced to wait for the charge to process before applying for a refund, and even after contacting support to request one, I still ended up being charged $10.
Hi Nexa Leash,
We’re sorry to hear about your experience and we understand your concerns regarding the unexpected charge.
We’d like to look into this further and help clarify what happened with your subscription and refund request. However, we’ll need some account details to check the specific situation.
Please feel free to contact our support team at support@dserspro.com , or reach out to us via our official Facebook page:
https://www.facebook.com/DSersOfficial/
Our team will be happy to review your case and assist you further. We appreciate you bringing this to our attention and hope we can help resolve this for you soon.
Best regards,
DSers Support Team
I haven't subscribed to your product. You deducted my monthly fee. I demand a refund immediately.
Hi, MoonStar Studio
Thank you for your feedback. We sincerely apologize for the frustration and concern this has caused you. We completely understand how upsetting it is to see an unexpected charge, and we take this matter very seriously.
We have already expedited the handling of this issue upon learning of it. Please contact our support team directly at support@dserspro.com , or reach out to us via our official Facebook page:
https://www.facebook.com/DSersOfficial/
We are committed to transparency and would appreciate the opportunity to resolve this matter with you.
Best regards,
DSers Support Team
DSers refused to honor its own published refund policy for unused annual subscriptions. I had 8–9 months unused, placed no orders through DSers, and requested a partial refund. Support denied it based on undocumented “system / fiscal year” rules that do not exist in their Terms of Service or refund policy, then closed the ticket without a refund.
After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund).
Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time.
Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.
Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.
Hello, there
Thank you for taking the time to share your feedback regarding your recent experience with our support team. We sincerely apologize for any frustration or inconvenience this situation has caused.
Upon re-examination by our finance team, it was confirmed that your DSers account did show frequent consecutive login activity between November 10, 2025, and December 10, 2025. According to our refund policy, this type of usage pattern does not qualify for a refund, which our support team has previously communicated.
We truly regret any misunderstanding this may have caused. Should you require more detailed information, we can provide a login timeline document including IP addresses for your reference. As this contains sensitive account information, we recommend continuing this conversation through our official channels for your privacy and security:
Email: support@dserspro.com
Messenger: https://www.messenger.com/t/DSersOfficial
Thank you for your understanding.
Best regards,
The DSers Team
Attention, elle change les prix tout seul ! ce qui peut créer un gros problème, il impose sans automatisation tout seul! D'autre part, je suis avec eux cela fait une année avec zéro vente! Que triste la vida! Je passe à la concurrence!
Me están mandando los productos con la imagen como parte del texto,lo que hace que mis productos en la tienda no salga con alguna imagen. Llevo más de 3 días notificando a soporte y me dicen q es problema de shopify, les pongo ejemplos con fotos y evidencias que el problema es suyo, pues la importación a mi tienda lo hace solo en un recorrido del 90%, las fotos en su app no se muestran, solo se muestran las que en un inicio importé, les explico que con esos primeros productos que ya tengo bien en tienda lo intenté a volverlos a importar y salen igual de mal. Es decir, todo ha sido un desastre, y no recibí solución alguna. De hecho tengo una suscripción paga.
App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.”
I spoke with Leona, but all the support agents are like this.
Thank you for providing such detailed feedback about your experience with our support team. We sincerely apologize for the frustration and inconvenience you have encountered.
We are taking your comments about the support team's knowledge and language skills very seriously. This is not the level of service we wish to provide, and we are immediately reinforcing training protocols to ensure all agents are fully proficient with our app features and can communicate effectively.
We are taking your feedback very seriously and are committed to making immediate improvements to our training and processes.Thank you for holding us accountable.
Does not fulfil all countries. I needed to fulfil all my orders manually. Support also don't want to refund me.
Hi,
Thank you for your feedback! We're happy to hear that you had a good support experience. Our team is always here to provide assistance whenever you need it.
Feel free to reach out if you need anything else!
DSers Team
I've been using Dsers for many years, but recently I've been having problems every day when placing orders... Now I literally can't process ANY order, with the following error message: "AliExpress found a CPF issue. Contact your buyer to check CPF accuracy "
All orders with the same message, all of them! There's nothing wrong with the customers' CPF, it's a bug in the platform that no one solves... If anyone can help me I'd be grateful, as I have hundreds of orders to send!
Hello!
Thank you for the feedback! If you need anything else, don’t hesitate to reach out.
You can contact us anytime
DSers Team
Avoid DSers and their suppliers on Tmall at all costs! Mislabeled products, zero accountability, and endless excuses. I had to pay out of pocket to fix their mistakes while my orders remain on hold. They don’t care about their customers—don’t let them ruin your business too!
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
