Avaliações (6.365)
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’m extremely grateful for how much easier DSers has made my operation. It has helped me make the entire order management process much faster, more practical and much easier to handle on a daily basis.
The platform itself has already saved me a huge amount of time, but I was also really impressed with the customer support. They were extremely fast, efficient and helped me solve an issue in real time within just a few minutes.
A special thank you to Annie, who was incredibly helpful and made the whole support experience even better. Excellent platform and excellent customer service. Highly recommended!
Hi Firmara Brand,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Annie— we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
I had a complex pricing issue related to Shipping Settings and Shopify synchronization. The support team was patient throughout the investigation, and Dhlan provided the explanation that helped me fully understand how the Shipping Cost Threshold works. After adjusting the configuration, I tested multiple products with different pricing ranges, and everything is now working correctly.
Thank you for your professionalism and support.
One suggestion for improvement: it would be very helpful if DSers included a clearer explanation or warning in the Shipping Settings page about how the Shipping Cost Threshold affects pricing calculations. This would help new users avoid the same issue I experienced.
Ótimo atendimento, ágil, inteligente e objetivo, problema resolvido.
Hi Xenxelentas,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Thank you Cyril! fast and awesome costumer service! Made me buy the Advanced Plan, satisfied!
Hi Tophik,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Great support from Shayla! She was very helpful, responsive, and quickly resolved my issue. She explained everything clearly and was genuinely helpful throughout the process. Excellent customer service!
Hi MAOI,
Thank you so much for sharing your experience with us! 😊
We’re glad to hear that Shayla was able to quickly assist you and provide helpful solutions throughout the process. We’ll make sure to share your kind words with her — your recognition means a lot to our team.
We always strive to provide professional and reassuring support to help our users solve challenges smoothly.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Great service and support. Layla was very helpful and quickly helped me solve my issue. Thank you!
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Very satisfied with the support. Excellent service from Luna! She was quick and efficient. We need more customer service representatives like her!
Hi Viva Secura
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Excellent service from Gloria! She was quick and efficient. We need more customer service representatives like her!
Hi Bricks Mania
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Great support! The agent quickly understood the issue, explained the Shopify/DSers limitation clearly, and provided the exact solution using order metafields. Very helpful and efficient. Thank you!
Hi Camalium,
Thank you for your kind words and trust! 😊
Thank you for sharing your experience! It's wonderful to hear that support team has helped you. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Excellent support!
Lacey was very helpful, friendly and quick to assist me. She clearly explained the issue I was experiencing with Brazilian orders and the new AliExpress Date of Birth requirement
Hi there,
Thank you so much for sharing your experience with us! 😊
We’re glad to hear that Lacey was able to quickly assist you and provide helpful solutions throughout the process. We’ll make sure to share your kind words with her — your recognition means a lot to our team.
We always strive to provide professional and reassuring support to help our users solve challenges smoothly.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
