EAS EU & UK Compliance

EAS cannot fund your VATs. Two invoices, including VAT due to EU member states, remain unpaid. We were not notified that the carrier had wrongfully charged VAT.

To be clear on what is at stake: IOSS is an official registration with EU tax authorities and is regulated. Non-payment of VAT due does not just affect our invoice. Non-payment it exposes you to penalties from EU member states, and bans you from IOSS.

That said, the double VAT charge does not need to be paid twice, it can be reclaimed via IOSS, and we have an automation in place to handle exactly this.

On late fees: these apply to any invoice paid late, and they are not unique to EAS. Every company applies them, including every tax administration. As we said, we are open to waiving them, but we would need an explanation for why that is warranted. Which we did not receive.

On support: your recent enquiry on duty calculation received a reply with instructions within twenty minutes. For clarity, duty is separate from VAT and is not calculated or remitted via IOSS, it falls outside the scope of EAS work. Regardless we provided instructions.

If a direct conversation would help move this forward, meeting slots are available on our website.

Please confirm how you would like to proceed on the two open invoices.

The UK output VAT on your sales was collected and reported correctly for every period we filed, in line with your store configuration. This is a billing misunderstanding that followed your move to a UK warehouse in December 2025, followed by communication issues, not a failure of the VAT service itself.

Our responses to you were never limited to meeting requests. We answered your questions in writing, as your own account acknowledges. A short call was needed only to confirm the fulfilment change and complete the store adjustments it required, and that call did not happen on your side for several months, which is what allowed the issues to accumulate.

We must firmly reject the claim that our filings were incorrect. Returns must be submitted by statutory deadlines. Where information was outstanding from your side, we applied reasonable and clearly stated presumptions so that your returns were filed on time rather than late, and you had ample opportunity to review and respond to them. UK VAT returns can in any case be corrected for up to three years, so no filing position is ever permanent and corrections remained fully available throughout.

On classification, UK rules account for consignments valued at £135 or under and domestic B2C sales in the same way, within Box 1 of the return. The order categories shown in our dashboard are internal labels used for visualisation only. They are not legal terms and do not change the VAT reported. Orders above £135 are treated differently, and those were the orders that required the store change we asked to arrange with you.
Where corrections were appropriate we offered to make them, as UK rules permit. When you asked us not to file further, we provided written instructions so you could proceed directly. Your data remains available in the dashboard until the end of the year, and we are ready to reconcile the input VAT and to support your HMRC enquiry.

We could not deregister your UK VAT number, as EAS is NOT your tax agent. That registration sits between you and HMRC. We have also noted your comment on the automated reminder wording, which is generic to open billing cases rather than specific to your account, and we are revising it for clarity. Regardless of messaging content, service fees are expected to be paid on time. Refusing to resolve issues and then refusing to pay for services is simply unprofessional.

We regret that matters reached this point, and we remain willing to resolve the outstanding items with you directly via EAS emails.

Upon receiving your registration and completed onboarding questionnaire, EAS filed your official EU IOSS registration with the tax authority, a formal, government-level process that remains legally active for two months following cancellation. Alongside this, we configured your Shopify store, provided onboarding support, and processed an IOSS-liable order through your account. The invoice was issued because this work was completed in full before your cancellation request.

We accept that the communication during your complaint was not handled to the standard we hold ourselves to, and we are addressing that internally.

In good faith, we waived the two-month termination fee and eventually promised waive the existing invoice - which we simply forgot to do. The reminder was automatic and deserves no such outburst nor foul language to our emails.

We are sorry the experience did not reflect what the majority of our customers receive. If you would like to discuss the matter directly, you are welcome to reach us at support@easproject.com.