Easify Box Bundle Builder BYOB

I'm really enjoying the app and I'm excited to be able to offer bundles to my customers, I love that the discounts can be automated based on how many items they add to the bundle without needing to go to a new page and it overrides the original product price without any issues.

When contacting support Anne was very friendly but unfortunately initially wasn't able to help fix my issue with applying a first purchase discount to products in the box (or the box itself) however after a bit of back and forth and help from others in the team the issue was solved.

Great App! Hannie in customer service was very helpful and helped me configure my settings correctly! Excited to see if it will improve sales!

I'm enjoying the app and my new bundles are fabulous! Had some problems with setting them up ('coz I'm not used to the app), but I received swift and very friendly assistance and follow-up from both Chloe and Kendel - thanks again <3

Hannie was especially helpful.
This add-on has been a great addition to customize the store!

Mari helped me quickly. She logged into my website as an administrator, and I didn't have to do anything. She did everything for me and solved the problem. Thank you.

Thomas was very helpful and fixed my issue promptly.

Love that there are a ton of options to customize the box building experience and the customer service is top tier. Quick responses from real people and they have been able to help me through the entire process and answer all of my questions. Highly recommend!

Very easy to set up. I had an issue with the quantity restrictions I had set for a bundle, but the 24/7 live chat showed me the setting that I had wrong and fixed the problem. I would definitely recommend.

Mari was great in helping me with another setup mistake I made.

Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time.

---

Cons:
- Very poor UX (ie. incredibly difficult to navigate, menus within menus)
- LOTS of bugs
- Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs
- Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support.
- They change random things like IDs without telling you so any custom things on your own theme may stop working without notice.
- All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located)
- Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI.

Pros:
- They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Great app with great service provided, there are a few niggles like every other app but support are quick to help and add any suggestions to future updates. I am very impressed and glad I switched from the original box builder app I was using before