Easify Box Bundle Builder BYOB

Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time.

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Cons:
- Very poor UX (ie. incredibly difficult to navigate, menus within menus)
- LOTS of bugs
- Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs
- Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support.
- They change random things like IDs without telling you so any custom things on your own theme may stop working without notice.
- All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located)
- Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI.

Pros:
- They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Great app with great service provided, there are a few niggles like every other app but support are quick to help and add any suggestions to future updates. I am very impressed and glad I switched from the original box builder app I was using before

I downloaded the app today and Mari helped me set everything up right away. I really appreciated her help and her friendly service, and the app is doing exactly what I need :)

Excelente servicio la verdad, super amigables y resolutivos! mis clientes quedan super satisfechos, queda todo precioso y cualquier duda te la resuelven con su chat en directo, no se cuantas horas se paso Mari conmigo ayudandome a personalizar mi cajita, si pudiera daria mas de 5 estrellas, tanto a Mari como a Easify. MARAVILLADO <3

Great app and very easy to use, customer support from Thomas was excellent thanks team.

We've started using Easify Box Builder in its early stages, and while it's still evolving, the core features are already promising. What really stands out is the responsive and helpful support team — they're quick to assist and open to feedback, which makes a big difference. Looking forward to seeing how this app develops!

Yes, the issue has been completely resolved now.
Thank you so much for your patience and support throughout the process.

This issue was affecting my store setup for a few days, but the way your team investigated it, requested proper access, and fixed everything step-by-step was really appreciated.
Now everything is working smoothly and my workflow is finally back on track.

Thanks again for the assistance I’ll be happy to leave a positive review for your support.

Update: I got stuck adding my box to my website, and Anne was great and helped me! The app isn't completely free anymore, but they don't charge you until you're making a good amount of money, which I really appreciate! This company definitely cares about your success!

Original: I have been looking EVERYWHERE for an app that will help me make a "build your own bundle" listing with existing products so that inventory doesn't get messed up. I did hours of research, eventually gave up, and set up complicated discount codes because everything was just too expensive. Then I was looking for an app that could add an option to add text for gifting to someone else, and found Easify. It was super simple, and then I saw that in the pro version, I might be able to make my bundles. So I reached out, and Liv told me about the app, Easify Box Bundle Builder BYOB. It's just what I need!! FOR FREE???!!! This is huge for a small artist. I don't even make my Shopify subscription back in sales yet, but I want to share my art with the world. I'm so excited for this!

It wasn't totally intuitive, and I couldn't reuse the link from a previous product that didn't have the option to select a mix, but... Liv was excellent in communicating and helped me until we got everything working and I understood how Easify generates a "box."

The customer service is incredible, they have been very helpful in helping me resolve questions. The app is easy to use and looks great. Hopefully they will add free gift options soon