Easify Inventory Sync
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I found this app because I have limited edition prints (only 50 ever created) that can be customized several different ways. No matter what though, I only have 50 of any of them. After some time searching, I found a forum on Shopify in which the author of the post also needed a solution. A solution by Easify was offered using their "Inventory Sync" app. I downloaded it, and had issues right off the bat because there are 0 instructions on anything, anywhere.
I reached out to their Chat Help and told them what I was looking to do. They sent links to things that had nothing to do with what I was asking. After 2 HOURS of trying to explain to this Chat person that none of the links they were sending were relevant, and sending the screenshot with the instructions that had been posted by Easify in the Shopify forum, I ended up deleting the app because the Chat person said they didn't do what I was requesting. The Easify post in the Shopify forum said to "create a new inventory group that includes all variants of your main product and set a shared inventory level to ___."
I set the inventory level of a new group to 43, as I had 43 prints left on one of my products. There was no "shared inventory level" to be found; even the Chat person couldn't find that option. When I clicked save and tried to add items to my cart to test, it just changed ALL my variant levels to 43. It allowed me to add 43 Smalls and 43 Mediums to cart. I only have 43 total, not 86.
So, it doesn't work. The Chat is no help. They lied on the forum. Don't waste your precious time like I did.
Dear Kayla DeVito Fine Art Store Owner,
We are truly sorry for the experience you had with the Easify Inventory Sync app and our support agent. We have reached out to you several times via email but haven't received a response. If you're still seeking a solution for your inventory management, please allow us to explain once more.
Here are several points we'd like to clarify:
1. How Our App Works:
Our app, like other inventory sync apps, can only synchronize product inventory - After an order is placed. For example, if you create an inventory group that includes all your variants (S, M, L) and set the shared inventory for the group to 50, when a customer purchases 1 Small print, the app will automatically update the quantity of all variants (Small, Medium, Large) to 49 - After the order is completed. This way, you can ensure that you only sell a total of 50 items, regardless of which variants customers choose. The app functions correctly with this workflow.
2. Limitations During the "Add to Cart" Process:
Your requirement to sync product variants - Before an order is placed (during the "add to cart" process) is beyond the app's capabilities. Unfortunately, no third-party apps can affect this process because Shopify does not allow it.
There are several reasons for this limitation:
- If the app could deduct inventory when a customer adds a size to their cart, it would also affect the inventory levels visible to other customers.
- And, if that customer adds an item to their cart but doesn't proceed to checkout, the product would appear sold out to others, impacting your sales significantly.
Therefore, all inventory synchronization must occur After an order is placed, meaning the inventory is actually deducted and changed. We understand why you have this requirement, but there are issues associated with it that you might not have considered.
3. Addressing Overselling Concerns:
We acknowledge your concern about overselling. Our app anticipates this issue and offers features to minimize it, such as the Low Inventory Sync. Overselling is a rare occurrence that typically happens when customers purchase multiple product variants simultaneously, and the total quantity exceeds the available stock. If customers buy multiple variants but the total quantity is equal to or less than the available stock, the app will sync correctly. This scenario represents only a small percentage of cases, and there are ways to prepare and avoid it. You can find more information in our documentation at https://easifyapps.com/docs/when-do-inventory-groups-fail-to-sync/.
5. Our Resources and Support:
In the Shopify community, we suggested our app and provided an overview of how to set it up based on the limited information we had. We couldn't provide detailed step-by-step instructions without knowing all your specific requirements. We also have a comprehensive Help Center and numerous guides available at: https://easifyapps.com/inventory-sync-docs/. We're sorry that our support agent didn't explain everything clearly to you.
We understand that once we lose your trust, it's challenging to regain it. However, we hope that our efforts and sincerity will help you understand us better. You're not obligated to use our app if you choose not to, but please know that we are honest in our communications and committed to helping our customers.
We would appreciate the opportunity to help you further. If you decide to give us another chance, we're here to support you every step of the way.
We look forward to hearing from you.
Best regards,
Easify Team.
Absolutely amazing for a made-to-order clothing brand like ourselves. We don't keep stock of different sizes of clothes, we make them one by one as and when we get orders. As such inventory management was a pain, but this app solves it like a dream. 10/10
Thank you so much for sharing your experience! We’re really glad to hear that Easify Inventory Sync has been helpful for your clothing store. Your rating means a lot to us and motivates our team to keep improving. We’re committed to making tools that simplify your business operations, and it’s feedback like yours that helps us do just that.
If you ever need support or have ideas on how we can make the app even better, please don’t hesitate to reach out, we’re always here to help.
Best regards,
Easify Team.
easy app to use and very friendly customer help service
Excellent and quick support
Very happy with assistance received from Tracy, she was very prompt and thorough and sorted my problem out. Thanks Easify and Tracy.
The customer service chat was really helpful. They guide me step by step on the process and explained everything very well!
This is not that easy because my math skills are less complex than is my inventory. :-) That being said, Liv was my helper in a chat and gave me great advice on how to set this up so it would work with my complicated information. TY Sue
Trés bonne application.
This app is helpful. I did need some guidance. They were prompt and helpful. Seems to be working great for my small business.
Needed help configuring the app and the chat service was amazing. Fast, effective and answered all my questions. This app is exactly what you need if you have to track inventory for a product that has multiple SKUs with multiple variants. Thanks again for all the help!
