Zestard ‑ Easy Donation
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This has to be one of the worst apps I have ever used. I can never even get it to load. First chance of getting it to load I took the opportunity to uninstall it! I had high hopes based on what I need on my store. It wouldn't even install properly on my site. I would stay away. The only donation that was made was my initial $6.99 to this terrible app.
The premise of the app is great – easy way to add donations on to purchases including custom amounts! Unfortunately there are a few bugs with the app (images not working in the tax receipt email, and not sending tax receipt to the donor address) – but the support team has been great at finding a workaround to get this functioning for us while they figure out how to solve the problem!
We wanted a donation widget to show on our cart page, as it was a .liquid page we couldn't add as a block within the theme we use. However support came back very quickly, took control and set up for us and we're now happy with how it looks on the page.
One thing we would prefer is if the widget wouldn't appear as a product to purchase but I have emailed their support now to hopefully sort out for us.
Looking forward to seeing how many customers will give to our worthy cause!
Overall, EasyDonation is pretty solid app to use. Bounced around between a few before landing on this option and the main selling point was the customer service. Which is highly integral to using the app as preferred.
Support team was able to help me with most of my integrations on the backend... with fairly quick response time.
I was nervous as I download the app on weekend and didn't know what to do but after almost 24 hours of sending an email to customer service, I got help and they patiently answered all my question through online chat and helped to set up the app completely based on my requirements.
I can't wait to see how this app will affect my business and help me to do the right thing
Best customer service ever! Hands down!
Great Donation App! It looks and works great and gives me plenty of options. I researched many others and am happy I went with Easy Donation. I'm so thankful for the support this app gives. They are kind, timely and set up App in my cart just as I wanted. When I had another question they answered it promptly too, providing clear directions on how to navigate the app. I have enough tech to learn so making this streamline has been fab!
Simple and easy to use donation app that does what we need it to do. Prompt and responsive support when it stopped functioning correctly. Abhishek quickly found the problem and made the necessary changes to get it working again.
The customer service is great! They respond in a timely manner if I have any questions. They are also kind enough to run reports for us for when we need more info.
The team has been incredibly responsive, editing the app to match my theme and brand. Highly recommend!
App is not showing donations on the dashboard, and there is no support besides leaving a message. It shouldn't be hard!