Recenze (22)

Celkové hodnocení
3,2
Počty podle úrovně hodnocení
  • 64 % hodnocení s 5 hvězdami
  • 14 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 5 % hodnocení s 2 hvězdami
  • 18 % hodnocení s 1 hvězdami
9. březen 2026

Try to contact the customer service since 4 days without an answer. Thwe app is not working anymore: "Portal is currently not accessible"

Gioielleria Rosaspina
Itálie
Doba používání aplikace: Více než 2 roky
25. listopad 2022

I felt I needed to step in when I saw the negative reviews. Downloaded this app when it was still pretty primitive and I gotta say it has truly evolved. Also they listen, I asked for the ability to revert which they added for free and the ability to schedule, which they added. Unfortunately it costs money(which is why its only 4 stars) but I understand why. Overall super happy, a little dissapointed by the capped edits per month but I understand that too. It takes too many hours to develop, improve and the customer service to be free.

Odlingskragen
Švédsko
Doba používání aplikace: 6 měsíci
1. červen 2022

One of the companies that we sell on our ecommerce has changed the list prices and I found myself in the difficulty of having to change hundreds and hundreds of prices, items and variants. I found this app on Shopify Support. FANTASTIC. 5 minutes of work and he changed all the prices on the basis of a percentage I decided. GREAT...!!!

ginardi arredamenti srl
Itálie
Doba používání aplikace: 15 minutami
17. květen 2022

Do the job, I like it, quite easy to manage all products, if you want to edit specific products, use collections, if you manually select them in the preview how the price will change shows that not all variants will change so I didn't try. Probably a QA can have a look when select like 200-300 products with many variants.

Shaperskin
Spojené království
Doba používání aplikace: Asi 7 hodinami
Vývojář EasyBy odpověděl 17. květen 2022

Thank you for your review and feedback. Glad to know that you are happy with our app.

We're sorry that you have encountered a problem when editing certain products. However, after we checked in team, no such issue was reproduced. We have sent an email to you to investigate this issue further.

Our products will hopefully provide the best user experience on every occasion. Do not hesitate to reach out to us if you have any other questions

Regards,
EasyBy Team

Datum úprav: 26. červenec 2022

I installed the app and wanted to ask a question before upgrading to the paid version, but after you enter the details and press submit it tells you that you can not use contact form. There was no other way of contacting them. So they basically block anyone on free plan from getting customer support. I don't think this should be allowed. Going to report to Shopify. All plans you provide have to be supported per Shopify guide. They may reply here saying that this must have been an error, but I have a screenshot that says you are restricted from using contact form. The app team reached out saying they don't have any restrictions, they looked into the issue and it should be fixed. I can't test that since I had to buy the app to update more than 50 products, but I have no reasons to doubt that. Bad first impression aside, it's a good app. Does only a few things, but updated all product prices really fast.

HELLSTRÖMprints
Kanada
Doba používání aplikace: 3 dny
Vývojář EasyBy odpověděl 23. červenec 2022

Hey HELLSTRÖMprints,

We appreciate that you’re using our app and are sorry for the issue you’ve occurred.


However, we are aslo sad about the 1-star review because we haven’t done such a restriction to contact us, as there are no benefits for us except complaint if we do so.

Our help desk is hosted on a third-party service - Freshdesk. Regarding the issue you’ve mentioned above, we’ve checked internally, the contact us form in our app admin works fine, and tickets can be submitted normally.
However, the feature is reported error if you submit a ticket in the Help Center Portal which is not expected and should be a bug of our service provider. You can check more details here.
https://community.freshworks.com/freshdesk-11246/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-19858

Did you submit the form in Help Center Portal? We’re contacting Freshdesk for solving this issue and you can contact us by email to support@easyby.io or submit a ticket in our app admin. (To update, this one has already been fixed by our service provider - Freshdesk on July 26)

Please trust us that we’d like to provide the best service to our users as possible as we can. And we’re open to any questions.

Best,
EasyBy Team

15. květen 2022

The app is useful gets the job done. A feature where you could select some variants of a product would be really usefull to add but other than that it's good

CLOZTALK
Spojené státy
Doba používání aplikace: 24 hodinami
13. červen 2022

Used it for a bulk price update. Super fast and easy. I was able to select the catalogs I wanted to update and it did all the variants at once.

The Tea Girl
Kanada
Doba používání aplikace: 25 minutami
29. září 2022

Only allowed 50 items on the free one, however will let you select 90 and just not tell you which ones it hasn't changed.... If you want to edit 49 items its great..

Nforcd
Spojené království
Doba používání aplikace: 4 měsíci
Vývojář EasyBy odpověděl 29. září 2022

Thank you for sharing your feedback.
To let users explore our feature first before any payment, we've offered free plan to every user. If a free selects more than 50 products per task, they're not even able to submit the editing.
I think there must be some misunderstandings for your experience, please feel free to contact us by email support@easyby.io

8. červenec 2022

Juste ce dont nous avions besoin ! Chaudement recommandé par nos soins.
Ideal pour jouer avec ses prix facilement à l'approche des temps forts

Pièces Détachées Frigo
Francie
Doba používání aplikace: Asi 11 hodinami
13. červen 2022

Great app and responsive customer service. Able to make price adjustments in bulk and put in a feature request that was made, Thanks!!

Design Life Kids
Spojené státy
Doba používání aplikace: 18 dny