Easyship ‑ All in One Shipping

I initially found some of the settings in the Easyship app a bit confusing, but the customer support chat team was incredibly helpful and guided me through everything step by step. Their responsiveness and professionalism made the setup process much smoother, and I really appreciate their assistance. Overall, the app itself is fantastic — it’s very well-designed, user-friendly, and has all the features needed to manage international shipping efficiently. I’m extremely satisfied and would highly recommend Easyship to anyone looking to streamline their shipping operations.

(2025) Terrible company, do not use. Purchased one label, fine. Second label, blocked my payment 5 times, then took my money, then blocked my account, then asked me to verify my identity. Then the customer service rep said they wouldn’t unblock it unless I answered questions about my shipping volume and website, then they approved me when I asked to file a complaint. Useless. Beware.

Update (April 2026): I've used easy ship small amount here and there for countries were there rates are okay, mostly their rates are terrible and the most expensive on the market. However now we have an issue with one of our shipments through easy ship with Fedex. Fedex will only speak to Easyship and Easyship hasn't replied to our messages, it's been two days so far. So now our customer is asking for updates, and we have nothing because all we can do is talk to a BOT.

Update (August 2026): We have a shipping missing and they've put all methods of communication with support behind paywalls. The ticket system doesnt allow you to submit any ticket probably because they havent paid their bill. We're going to be taking this company to court over this issue.

Update (October 2026): Multiple charges just taken from our bank with no explanation from this scam of a company. Up to £50 on each shipment we've sent although selected correct weights, pre-paid taxes and more. We contacted support, no reply as usual. The only time they will EVER reply to you is sending a 1 star review so we'll continue updating our review with more and more sly and crazy illegal stuff they do.

Terrible service, I have used it for a while but there is ONE carrier they have keep giving me hard time for international orders. It had me lost at least 10 packages in the past. I stopped used it but forgot to cancel the subscription only 3 days over, they refused to refund me. I have lost way more than that with this shipping company. Dont recommended.

Never use this app. UPS will not deliver your packages to your customers. Instead, they will leave them at a pickup location without notifying the customer or us. Then, they return the package without warning.

You lose the sale, you lose the cost of shipping, you lose the customer, and that’s not even the worst part. You will also be charged up to €21 extra per returned package.

This is absolutely unacceptable and unethical. Avoid at all costs.

Amazing integration with Shopify and live shipping. It's the easiest platform I have used so far to connect to my Shopify store without needed Add-ons. Everything works quickly and product chnges within Easyship update in real time on my website for live shipping updates. Having 3 options for customers to choose at checkout is also great. Live rates have been spot on with my Australia Post My Business App aswell.

EasyShip is not capable of shipping orders that cannot fit into 1 box. If the order needs to go into 2 boxes or more, the platform cannot handle it correctly.

The Easyship team is always very responsive and solution-oriented and the the service is easy to navigate however it is not always that the fees are competetive with market rates.

### Warning to Future Users: Proceed with Caution – Easyship Failed My Business

**Rating: ★☆☆☆☆ (1/5)** If I could give 0 stars, I would.

I’m writing this review as a warning to other Shopify store owners who may be considering Easyship. My experience has been frustrating and costly—and I want to make sure others fully understand what they’re signing up for.

**1. Nonexistent Technical Support**
When I encountered issues with shipments, I received nothing but canned apologies and zero real help. There is no technical support when you actually need it. Reaching someone who can resolve issues in a timely manner is nearly impossible. This is unacceptable for a platform that claims to support e-commerce businesses.

**2. Unreliable Service = Disrupted Operations**
Shipping is the backbone of any online store, and with Easyship, my operations were disrupted repeatedly. I had shipments pending with no clarity, and no one followed up to resolve the issues. For a service that markets itself as a logistics solution, this is a serious failure.

**3. No Accountability or Action**
I received plenty of apologies, but apologies don’t fix broken processes. I needed action, and it never came. My business cannot afford delays and miscommunication when it comes to order fulfillment.

**4. Refund and Cancellation Issues**
I’ve requested a full cancellation of my annual subscription and a refund—not just for the subscription, but also for the cancelled shipments that are still pending. I expect this to be processed without further delay. I’ve lost both time and money due to this platform.

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### Final Word: I Do Not Recommend

If you’re serious about your business and need a dependable shipping solution with actual support, **look elsewhere**. Easyship failed to deliver on even the most basic expectations. I’m not happy, and I’m sharing this review so other entrepreneurs don’t fall into the same trap.

After my disappointing experience with Easyship, I’ve made the switch to NetParcel, a Canadian-based shipping platform. So far, installation has been seamless, and everything is based out of Shopify. No need to leave Shopify to create labels.

We’ve had a great experience using Easyship! I really appreciate the wide range of shipping options available—it makes it so much easier to find the best rates and delivery times for our customers. Their platform is user-friendly, and their customer service has been consistently responsive and helpful whenever we’ve needed support. Highly recommended for businesses looking to simplify their shipping process!

REVIEW AT 14 DAYS OF USE BY @Gaston: Neha and Monika were outstanding, exceptionally patient, professional, and incredibly helpful throughout the entire setup process. They provided clear, step-by-step guidance that made everything much easier to navigate. While the initial setup can be a bit challenging, the level of support offered by the EasyShip team, especially during the 14-day trial period, proved to be absolutely essential. Their assistance made a real difference.

REVIEW AT 8 MONTHS OF USE BY @Sebastian: Prasanna has helped me on several occasions and every time has gone above and beyond. Always professional, knowledgeable, and extremely diligent with follow-ups, ensuring that every issue is resolved quickly and efficiently.

It’s this kind of service that makes Easyship stand out. Having someone who genuinely takes ownership of each case and follows through until the end gives tremendous peace of mind. Prasanna truly represents what customer support should be, reliable, proactive, and personal.

Another great reason why we continue to invest in Easyship Pro. The added value, time saved, and confidence knowing that our logistics are in good hands make it worth every penny.