Easyship ‑ All in One Shipping

I’ve been a loyal Easyship user for a long time! Syncing orders and handling invoices/bills is super smooth. Their live chat is fast and effective. I usually dread dealing with courier customer support, but Easyship handles that bridge easily—definitely way better than what AI can do lol.

Easyship gave us extra help getting multiple warehouses online and since then it's been working without any complaints or issues. Issue-free integration is the best kind!

Overpriced and unreliable

We have been using Easyship for a while now and honestly the price does not match the product at all. For what you pay you would expect a rock-solid system, but instead you get random bugs popping up regularly that take forever to get fixed by their support team.

Product data syncing from Shopify is unreliable, HS codes for example simply don't sync, which is a critical issue if you ship internationally. Editing any labels is painfully slow, and the whole system feels sluggish in general.

If you only ship to one country and have simple shipping rules, it might work fine for you. But if you ship internationally and have a more complex setup with different duties and taxes for different countries, I really would not recommend it.

We ship around 300-400 orders a month, so spending time manually fixing labels and troubleshooting bugs is simply not an option for us. At this volume you need a system you can trust, and unfortunately Easyship is not that.

Easyship has become my go-to for Shopify fulfillment. I’ve worked with them across two different companies, and they’ve been a great partner through everything from a complex crowdfunding campaign to ongoing US fulfillment and container imports.

With the first company, they helped us fulfill a fairly complicated crowdfunding campaign out of Hong Kong before we moved to their US distribution center. With the second, we’ve used their US distribution operations and had them handle container imports from China. Having that range of support has been a huge benefit.

The Shopify integration has been excellent, and communication has been a real standout. A special shout-out to Conor, who has been responsive, helpful, and great to work with. Having a dedicated person who knows your account makes a big difference.

I also appreciate the different ways to get help: in-app AI chat, live support chat, and a dedicated account manager. There’s always someone to turn to when a question comes up.

Their pricing and access to different shipping options are better than most other fulfillment programs I’ve seen. After working with Easyship across two businesses and some fairly complex logistics, I’m happy to recommend them to anyone looking for a reliable Shopify fulfillment partner.

I really enjoy using Easyship because of the number of features and options it offers compared with other shipping platforms I’ve used. The platform is easy to navigate, especially if you’re already familiar with shipping, and I love having the ability to do things that aren’t always possible elsewhere, such as combining orders and having more flexibility with how shipments are managed.

My experiences with support have varied, but I recently had an urgent issue and one representative truly went above and beyond to help me. They responded quickly, understood the urgency of the situation, and made a real effort to get it resolved, which I really appreciated.

Overall, the features and flexibility of Easyship are what really stand out to me, and having such a positive experience with this particular representative made an important difference as well.

Very good support, so very happy at the moment with the app and support. Like the way it selects the best shipping option having entered my parcel sizes and weight and rules to select those. One thing missing is being able to pay for a collection from Royal Mail UK, I have to do that separately

Great international shipping rates, and I love being able to see estimated customs duties upfront. My only wish is that they supported Dangerous Goods shipping through carriers like UPS and FedEx. Adding this would make the platform much more useful for businesses that need to ship DG products.

Update, August 1: This issue is still unresolved. After posting this review, I followed up with Easyship again on July 18 requesting a clear explanation and escalation. Easyship has still not provided an itemized explanation, confirmed a refund, or offered any meaningful resolution.

At this point, nearly two weeks have passed since my last direct follow-up, and the issue still has no resolution or even an explanation. I am updating this review because the lack of follow-through has become part of the issue itself.

I used Easyship to send a FedEx shipment to Canada and prepaid the import charges through Easyship. We were charged $441.18 USD for Import Tax plus a $15.00 USD DDP Handling Fee.

Despite this, FedEx later contacted the recipient before delivery and required an additional $238.97 CAD for the package to be released. FedEx’s breakdown showed $0.00 duty, $227.00 CAD GST/HST, and a small clearance/ROD fee.

Easyship initially acknowledged the issue and said they were working with FedEx to have the charge waived. However, the client ultimately had to pay FedEx to receive the package. To protect the customer experience, we refunded the client out of our own pocket, but we have still lost the client over the lack of clarity and trust around this shipment.

The bigger concern is that FedEx’s requested amount was substantially lower than what Easyship had already charged us. We would never have known there might be a discrepancy or overcollection if FedEx had not asked the customer to pay again.

I followed up multiple times asking Easyship for an itemized explanation of how the $441.18 USD import tax charge was calculated, why FedEx required an additional $238.97 CAD, and whether any overcollected or duplicate payment would be refunded. I have not received a response since June 10th.

I understand that international duties and taxes can be complicated. What I do not understand is collecting hundreds of dollars in prepaid import charges, having FedEx require the recipient to pay again, and then not providing a clear explanation after repeated follow-ups.

I would be happy to update this review if Easyship provides a transparent itemization and resolves the duplicate/over-collected charges, but at this point I cannot trust their DDP/import tax process for future international shipments, or honestly any of their other rates.

Really helpful in navigating the ongoing tariff and duty changes across the EU and USA. They helped us implement solutions to prepay duties, ensuring a seamless customer experience without unexpected charges on delivery. They were quick to respond, thoroughly investigated our queries, and even carried out trial testing to confirm everything worked correctly, giving us extra reassurance throughout the process.

Very attentive customer success team. Easily integrates with Shopify, and Passport. All around great app.