Easyship ‑ All in One Shipping

Final Update — October, 2026:

After more than five months of correspondence, Easyship has closed our case without issuing a refund, adequately accounting for the import taxes we prepaid, or providing any evidence that those taxes were actually remitted to the appropriate tax authorities.

Despite acknowledging that our customer was charged again on a prepaid DDP shipment, Easyship ultimately shifted responsibility to FedEx, claiming they could not issue a refund without the carrier’s cooperation. Repeated requests for proof that the prepaid taxes were actually remitted, and for an explanation of the duplicate charges, were met only with basic descriptions of how tax estimates are calculated, not documentation accounting for the funds collected.

We absorbed the additional costs, lost the client, and spent months seeking accountability for a service we paid Easyship to provide.

Shipping errors happen. Refusing to take responsibility for resolving them is another matter entirely.

We will not be using Easyship again.

Update, August 1: This issue is still unresolved. After posting this review, I followed up with Easyship again on July 18 requesting a clear explanation and escalation. Easyship has still not provided an itemized explanation, confirmed a refund, or offered any meaningful resolution.

At this point, nearly two weeks have passed since my last direct follow-up, and the issue still has no resolution or even an explanation. I am updating this review because the lack of follow-through has become part of the issue itself.

I used Easyship to send a FedEx shipment to Canada and prepaid the import charges through Easyship. We were charged $441.18 USD for Import Tax plus a $15.00 USD DDP Handling Fee.

Despite this, FedEx later contacted the recipient before delivery and required an additional $238.97 CAD for the package to be released. FedEx’s breakdown showed $0.00 duty, $227.00 CAD GST/HST, and a small clearance/ROD fee.

Easyship initially acknowledged the issue and said they were working with FedEx to have the charge waived. However, the client ultimately had to pay FedEx to receive the package. To protect the customer experience, we refunded the client out of our own pocket, but we have still lost the client over the lack of clarity and trust around this shipment.

The bigger concern is that FedEx’s requested amount was substantially lower than what Easyship had already charged us. We would never have known there might be a discrepancy or overcollection if FedEx had not asked the customer to pay again.

I followed up multiple times asking Easyship for an itemized explanation of how the $441.18 USD import tax charge was calculated, why FedEx required an additional $238.97 CAD, and whether any overcollected or duplicate payment would be refunded. I have not received a response since June 10th.

I understand that international duties and taxes can be complicated. What I do not understand is collecting hundreds of dollars in prepaid import charges, having FedEx require the recipient to pay again, and then not providing a clear explanation after repeated follow-ups.

I would be happy to update this review if Easyship provides a transparent itemization and resolves the duplicate/over-collected charges, but at this point I cannot trust their DDP/import tax process for future international shipments, or honestly any of their other rates.

easyship is an exceptional service, they make shipping super easy and super fast, saving you loads of time and boosts your business's effeciency, couldn't recommend it more

It is very user-friendly and easy to connect to various integrations. Shipping rates are also very affordable. I recommend it.

Really helpful in navigating the ongoing tariff and duty changes across the EU and USA. They helped us implement solutions to prepay duties, ensuring a seamless customer experience without unexpected charges on delivery. They were quick to respond, thoroughly investigated our queries, and even carried out trial testing to confirm everything worked correctly, giving us extra reassurance throughout the process.

Support was very knowledgeable and extremely helpful. Thank you

A very good app. Some issues on occasion but the help (chat) is good.

Excellent customer service. Very patient and stayed on the phone with me until the issue was resolved. Easy Ship is easy to use, install and has fantastic customer service.

Abhijith Mohan was very helpful getting my issues resolved !

Excellent app! The pricing is very competitive, it's easy to use, and most importantly support staff (real humans) are on hand to solve any issues. Had great experiences with Joseph in particular!

Prasanna did a great job helping me with my Easyship issue. I am grateful for the timely reply and assistance. Thank you!