CedCommerce eBay Integration

Special thanks to Abhijeet for helping me very quickly.
The app works fine, even by just using the free plan - we are now considering getting a paid plan.
It’s a time saving solution and helps with getting a new target group.

We used this app on 2 Shopify shops and never really had big issues in the past. Since 5-6 Months everything has changed, during our yearly subscription period suddenly things changed and we could no longer use the features we had paid for in advance, after complaining about this the topic was resolved. Besides that since about 4 months we keep having big problems syncing the products. Kept chatting with support and opening tickets. Even on the shopify admin panel it told us that the app had an API problem. The support team that in the past always did a great job suddenly became a big problem. No answers, no solutions, huge problems understanding issues. Ontop of all that a week ago suddenly the orders did not sync automatically anymore, solution was that we should do it by hand. The story ends today, we opened a ticket about 10 -12 days ago, first we kept being told it would take time to resolve the issue, then suddenly there seems to have never been a problem and some support employees did obviously not understand the issue. 48 hours ago the support reached out to us again explaining things that we already knew but not solving the issue that we still had. They then asked us to arrange a meeting to discuss the issue, today 48 hours later we received a new message telling us that as they had not had a feedback they are closing the ticket. We waited 10-12 days and kept being told to wait, they obviously don´t like to wait this long so they closed the ticket after not hearing back in 48 hours. To be honest I was shocked about this way of dealing with serious customer issues. We recommended this app to various other people in the past years - today I must say this was a huge mistake. We cannot recommend using the app anymore. Support is no longer as good as they were in the past. We now paid for 12 months and gave up using the app after 8 months - a huge disappointment.

I use the app to synchronize my products and orders from ebay. Thus far, everything works well. I had some problems at first regarding the set-up and some other issues on my part, but the customer support always answered very quickly and always managed to help.

Worst app to connect with your eBay shop. Had this app for one year and many problems with it. It had always issues while synchronizing the inventory which caused the problem that I sold items on ebay which weren't available anymore.

Also this app is not able to upload products from your shopify shop to ebay, you always have to put the products on eBay by yourself and then connect them to the products in your shopify shop.

The app is also very expensive.

They couldn't refund my money after I deleted the app now I have to pay 199USD for a year we're I will not use this app.

2 weeks ago I found the app "eBay Integration & Sync - DPL" which is much more user friendly and also has the option to upload directly for shopify. It's much cheaper and is constantly being upgraded.

Der Kundensupport ist hilfsbereit und unheimlich schnell. Hat ein Problem im Chat innerhalb von Minuten behoben. Die App selbst funktioniert tadellos (Wir verwenden sie mit Shopify). Haben jetzt auf Bronze upgegradet. Sehr empfehlenswert!

excellent customer service. Super fast and very reactive. I was helped in a few issues I had while starting implementing and the guys from CED helps me a lot. There were immediately chatting and resolve the issue within minutes. It takes a little time to understand the system how CED works, but then its perfekt and very effective. Sync works great now and we already sold one item while chatting! Absolutely recommend.

Very helpful!

Die Integration ist nicht ganz einfach aber der Support hilft sehr gut weiter.

Consistently sells out of stock items on eBay that are out of stock in my Shopify store. I have lost ability to promote listings multiple times now due to this services inability to properly sync inventory counts. Going back to managing two inventory services due to causing my business thousands in sales.

I’ve been using CedCommerce to integrate my eBay store for the past couple of years, and the experience has been consistently excellent.

Their customer service, especially via live chat, is outstanding—responses are almost instant, and the support team is always helpful and knowledgeable. What really stands out is the consistency in their team; I’ve been dealing with the same representatives over the years, which speaks volumes about their company culture and staff retention.

At my recent subscription renewal, the team even reached out via WhatsApp to check if I needed to make any changes, rather than simply billing me for the next cycle. That level of proactive service is rare and genuinely appreciated.

Overall, great service, a great team, and a seamless integration experience. Highly recommend—special thanks to Abhijeet for the continued support!