CedCommerce eBay Integration
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So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers.
To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues.
The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"?
A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life.
2) because of 1, I often sell on ebay at prices from a year ago.
3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this.
4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?
Solid App to help build the foundation of our new business. I struggled to understand the intricacies behind setting the policies and syncing, but the Cedcommerce Team took as much time as was needed to assist me. Fantastic customer service!
Hello FPI Comics,
We are incredibly grateful that you took the time to leave us a 5-Star review. we’re so glad to hear that you enjoyed your stay and found our staff helpful. We’re so glad to hear that our app was easy and intuitive for you.
Best Regards,
Team Cedcommerce.!
I am just really starting to use the app. Harshit has been extremely helpful in supporting my issues and has helped me learn the app so I can pretty much be on my own. However he has been available every time I have need help and guidance. I definitely would recommend this app to any seller who wants to expand their existing Shopify store items to any platform that CedCommerce supports.
Hello K & B Distributors. Inc,
Your review made our day! Our whole team works very hard to keep our customers happy but we can only do it thanks to amazing customers like you. Thank you so much for your positive feedback.
Best Regards,
Team Cedcommerce.!
Great and easy to use app. Satisfied with the efficiency of supports. Was a problem to understand with price syns. Resolved)
Hello Rome Tech,
It’s thrilling to know about your great experience with CedCommerce. We value your input and encourage you to let us know more details about your experience with us. we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Best Regards,
Team Cedcommerce.!
Using this application gives us great convenience. I easily transfer my listings from Shopify to eBay. I can reach the support team immediately. They solve my problems quickly
Hello omac-france,
we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know. If there is any other service we can provide for you or questions we can answer, please get in touch with us!
Best Regards,
Team Cedcommerce.!
best customer service i have dealt with in a while, answered all my questions almost instantly at any hour of the day. very happy with the help
Hello NextGenPartsPlace,
At CedCommerce, we are passionate about providing our best services to all our clients. This review made our day. We are so grateful for your kind words.
Best Regards,
Team Cedcommerce.!
I would recommend this app if you are looking to connect your eBay store with your Shopify store. It took a little time to get adjusted to the different layout and how it works as I was using the eBay app through Shopify that is being discontinued. The few times I have had to contact customer service that have been responsive immediately and have helped me through my issues.
Thanks for the awesome review, MSU Surplus Store. We are incredibly grateful that you took the time to leave us a 5-Star review. Our priority is customer service and we are ecstatic that we met that mark! and we’re thrilled to hear that we made a good impression on you. It’s thrilling to know about your great experience with CedCommerce. We value your input and would love to know more about your experience with us.
Best Regards,
Team Cedcommerce.!
Excellent support from the team, but lots of nuances to getting it right.
Start from scratch and delete all existing products from eBay first, and start fresh.
Be prepared that setting up the integration will take a few weeks.
Hello Oz Backcountry,
Thank you for your 4-star review! I'm glad to hear that you received excellent support from the team.
It's also good to set expectations that setting up the integration may take some time. It's better to be prepared and patient, rather than rush through the process and encounter issues later on. If you have any further questions or concerns, please don't hesitate to reach out to the team for assistance. Thank you for choosing our service.
Best Regards,
Team Cedcommerce.
This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk.
Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots.
UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.
Hello, Goodman's Interiors & Antiques,
We really apologize for the inconvenience that you faced while using our app.
The creation of templates is a one-time process for the uploading of products.
And as an integration software, we have restrictions regarding the handling of products from Shopify to eBay.We have to work according to the Shopify & eBay policies to get a product uploaded and also we are listed on a public platform so bulk actions are the need of the hour as per the research our team did,
You have a unique & one of the kind catalog so we are really sorry we couldn’t help you with that. Being a software as a service provider we can’t alter the whole structuring of the app, we have to look out on a global level for one a kind catalog.
And regarding the review removal, there might be some miscommunication as our executive called you to check out the app & try to upload a few products because a few other functionalities were left unexplored.
Thank you for the honest reply.
We highly appreciate it.
Best Regards,
Team Cedcommerce.
Very good support, they really get help if you have any questions. Quite easy to use if you know how eBay listing work.
Hello OCEANBUY.ca,
Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. It means a lot to us and our entire team!
Best Regards,
Team Cedcommerce.!
