CedCommerce eBay Integration
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Great help from CEDCommerce eBay Team. Very useful and helpful information provided via screen share.
Hello EngineeringStores.co.uk,
It's great to hear that you had a positive experience with the CEDCommerce eBay team and found their assistance helpful. Providing useful information via screen share can be an effective way to help customers understand complex processes or features, and it sounds like they did a great job in guiding you. Thank you for sharing your review!
Best Regards,
Team Cedcommerce.
Thank you for helping out. Very helpful with few of my issues. Quick response also which is always great.
Hello Makana Hut,
It's great to hear that we were able to help you with your issues and that you found our response time to be quick. We always strive to provide helpful and efficient customer service, so your feedback is much appreciated. Thank you for taking the time to leave a 5-star review!
Best Regards,
Team Cedcommerce.
Fast and efficient service. Got to figure out the error I encountered and helped me solve it right away. Thank you.
Hello On Sale Beauty,
Thank you for your review! We're glad to hear that our team provided you with fast and efficient service and that we were able to help you quickly resolve the error you encountered. We understand how frustrating technical issues can be, and we always aim to provide timely and effective solutions for our customers. Thank you for choosing CEDCommerce!
Best Regards,
Team Cedcommerce.
It's quite labour-intensive to create multiple templates for each item. Previously on the old eBay app, you could select the item then fill in the required fields eBay needs on top of what Shopify has. With this app, you would have to review the item, then open another tab to create the product template and create the shipping template, then check that the templates were applied to the product. Several times that I had a support issue related to pricing or inventory not being synced, and it would take several weeks to resolve. The worst feature is the title matching between eBay and Shopify which doesn't work, and defaults to SKU matching no matter how many times I mention that I enabled title matching, support kept saying it was using SKU matching. One of my price syncing issue was found by support as being caused by a "pending offer" on eBay, but that offer was already declined long ago, then they gave up and told me to update the price manually on eBay. One month later, one of their representatives sent me an request to use their "site optimization" services because they found my site running slow. This last part frustrated me because they failed repeatedly to provide me with core functionality needed from their eBay app, and tried to upsell on other services.
I'm going to be honest and say I do find this app quite difficult to use compared to direct via eBay, but that's most likely because of the number of varying products I have. What I can say without hesitation is that the customer support is very supportive indeed. It is amazing that they always fix the problem, and are always happy to send screenshots and explain.
Overall, I am very happy, and cannot wait to get a hang of all the terminology.
Hello COCOSTUDIOS,
Thank you for your honest review! We understand that our app can be challenging to use for some customers, especially those with a large number of varying products. However, we're glad to hear that our customer support team was able to provide you with excellent assistance and help you resolve any issues you encountered. We're always here to help, and we're happy to hear that we were able to provide clear explanations and screenshots to assist you. We appreciate your patience in getting a hang of the terminology, and we hope to continue providing you with the support you need.
Best Regards,
Team Cedcommerce.
Very helpful and prompt customer service. Grateful to have this resource when using a new integration!
Hello The Guitar Haunt,
Thank you for your review! We're glad to hear that our customer service was helpful and prompt in assisting you with your new integration. We understand that trying out new integrations can be challenging, and we're always here to help make the process smoother for our customers. We appreciate your feedback and are grateful to have the opportunity to assist you. Thank you for choosing CEDCommerce!
Best Regards,
Team Cedcommerce.
Very helpful customer service! So fast reply! Never had this before. Amazing help, step by step. This what I really expect from an shopify app. Thank you.
Hello Blue Booms,
Thank you for your review! We're thrilled to hear that our customer service was very helpful and provided you with fast replies. We always strive to provide excellent support to our customers, and we're glad to hear that we met your expectations. We're also happy to hear that our team provided you with step-by-step assistance, making the process easier for you. Thank you for choosing CedCommerce.
Best Regards,
Team Cedcommerce.
An german translation for the app would be great.
Overall the app connect with ebay, most steps are self explain. You could improve the Product Menu for more Usability (Template must be setup before Profile).
Very helpful and fast support at any time with no costs in the free version that helps me very much. Thanks to all!
Hello CC-Shopping,
Thank you for your review! We appreciate your feedback on adding a German translation to our app and will take that into consideration for future updates. We're glad to hear that you found most steps to be self-explanatory and that our customer support was helpful and fast in assisting you. We appreciate your suggestion on improving the Product Menu for more usability and will take that into consideration as we continue to enhance our app. We're also happy to hear that the free version of our app has been useful for you.
Best Regards,
Team Cedcommerce.
Amazing service and extremely helpful! Will forever be a customer! They helped me with navigating and uploading products with ease!
Hello TDFCollectibles,
Thank you for your review! We're thrilled to hear that you had an amazing experience with our service and that our team was able to provide you with extremely helpful assistance. We're glad that we could help you navigate and upload products with ease, and we appreciate your loyalty as a customer.
Best Regards,
Team Cedcommerce.
Teams at Commerce have been super helpful, constantly assuring and helped me understand everything. Would reccomend!
Hello Nature-Kitchen-Shop,
We're glad to hear that our team at CEDCommerce was super helpful and provided you with constant assurance and understanding throughout your experience with us. We appreciate your recommendation and are always here to help if you need anything else.
Best Regards,
Team Cedcommerce.
