CedCommerce eBay Integration

Update - Support has seemingly fixed the situation, but only time will tell for sure.

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Having used this for at least a year now, I can say that this app is not great.

The UI is very clunky; lack of filtering options.

Doesn't sync eBay/Shopify quantity properly, so I frequently end up over selling or not having the order from eBay brought over to Shopify becasue Shopify is out of stock and eBay isn't.

Whenver I contact support about this, it's always 'Okay, we've synced it for you'. Never 'I can see this is a problem, and this is what we'll do to fix it going forward'.

I recently started using CedCommerce for eBay and Shopify, and I am beyond impressed with the level of service and user experience it provides. From the moment I downloaded the app, everything has been seamless and intuitive.

The customer support team deserves special mention for their prompt and helpful responses. I had a minor issue setting up my account, and they resolved it within minutes. It's rare to find such dedicated and efficient support in today's app market.

Dropping down to 1 star now. The problem has only gotten worse.

Dropping my review down to 2 stars. After YEARS of using this app and really promoting it to my industry at large, I'm just fed up and over the app now. Customer support is still fine but the app really not capable of managing large unique skus. It often doesn't sink properly. Our internal motto is to never have anything for sale that we don't have, always inventory. CED fails in this manner for us and often. We have a large product category and more often then not, when we sell in via our online store or storefront, the products don't sync properly with Ebay. So now we have items for sale on our Ebay store that we don't actually have which is a big problem for store reputation. Customer service does a good job or always point out what WE did wrong rather then look at the totality of the situation. There is no feature that signals mismatches, there is no way to re-sync, or to bulk audit manually. Nothing to flag inventory discrepancies. According the app "everything is fine" and its not. You have to reach out to customer service (which is still fine) and can take up to an hour to resolve. I have a business to run, the software just needs to work. Clearly none of them own a business using the product they sell. So they look at business operations from an engineering solution rather then how it effects us operation. At this point we will be finding an alternative app.

This is a very power app that provides a Shopify owner the ability to own their brand but free up cash to by selling on Ebay. The app is not terribly hard but there is a steep learning curve that requires a lot of questions at the beginning. The good news is customer service is absolutely incredible. I'm barely scratching the surface on unlocking the power of the app. I freed up $1,000+ before the month was out using the app. So it paid for itself for the year at my level. Can't recommend enough.

Created more work than helped. On paper great, reality poor. No real way to oversee what it is doing and created 100s of listings that I know need to delete myself. Feel no real life knowledge of shopify and eBay has been used in the development of the app. Support had no way of helping and avoided answering questions when the answer showed flaws in the design.

If you're considering the Shopify to eBay sales channel manager by CedCommerce, I strongly advise you to look elsewhere. This integration tool has been nothing short of a nightmare, riddled with persistent issues that make it more of a hindrance than a help.

The primary function of any sales channel manager is to seamlessly sync inventory between platforms. Unfortunately, this manager fails spectacularly in this regard. Inventory discrepancies are a daily occurrence, leading to overselling on eBay and constant headaches. Items listed on Shopify often don't appear on eBay, or worse, remain listed on eBay even after being sold out on Shopify.

The only thing consistent about this manager is the constant need for support. Unfortunately, the support from CedCommerce, while generally responsive, does not make up for the sheer number of problems you’ll face. You’ll spend countless hours in chat or on calls trying to resolve issues that should have been ironed out before release.

Far from effortless. After about six months of attempts and multiple accounts, I still don't have a single product on eBay. I'm trying something else.

I have been CedCommerce Customer for many years and have used both ebay and Amazon integration apps on our previous opencart platform. After moving to shopify platform, the Cedcommerce support guys helped in installing and migrating our products from opencart to Shoopify. They also linked our existing products on ebay with the shopify ebay app. Abhijeet has been helpful in uploading products and explaining how to create profiles and templates and once I got my head round profiles and templates etc. I had no issue uploading products on ebay.
In my view you won't get better apps and customer service , i am so thankful to Abhijeet

Was using the Ebay app, however it was discontinued. switch to ced commerce 18 months ago. Overall small teething issues, but able to get resolved. All products are on ebay and happy overall.

If I could give this app a negative star, I would.

1. the customer support team dont know how assist you accordingly, they would sometimes leave you hanging for more than 45 minute not unless you send a follow-up message on the chat. and agent in the name Praveen Awasthi is the worst agent they have - not only he will ignore you but he will do a blind transfer to another agent without you knowing.

2. we booked 5 times via calendly to have their so called "experts" walk us through the app but no one showed up in all 5 bookings - even went in 15 minutes before scheduled anfd stayed inside the room for an 1 hour just to be ghosted

3. application interphase is not userfriendly and is case sensitive there is also a limitation to the listings name so you could not use the searchable world and is limited to using the genric term.

if you want a good integration application use Shopify Marketplace Connect especially if you are a codisto user.

We used this app on 2 Shopify shops and never really had big issues in the past. Since 5-6 Months everything has changed, during our yearly subscription period suddenly things changed and we could no longer use the features we had paid for in advance, after complaining about this the topic was resolved. Besides that since about 4 months we keep having big problems syncing the products. Kept chatting with support and opening tickets. Even on the shopify admin panel it told us that the app had an API problem. The support team that in the past always did a great job suddenly became a big problem. No answers, no solutions, huge problems understanding issues. Ontop of all that a week ago suddenly the orders did not sync automatically anymore, solution was that we should do it by hand. The story ends today, we opened a ticket about 10 -12 days ago, first we kept being told it would take time to resolve the issue, then suddenly there seems to have never been a problem and some support employees did obviously not understand the issue. 48 hours ago the support reached out to us again explaining things that we already knew but not solving the issue that we still had. They then asked us to arrange a meeting to discuss the issue, today 48 hours later we received a new message telling us that as they had not had a feedback they are closing the ticket. We waited 10-12 days and kept being told to wait, they obviously don´t like to wait this long so they closed the ticket after not hearing back in 48 hours. To be honest I was shocked about this way of dealing with serious customer issues. We recommended this app to various other people in the past years - today I must say this was a huge mistake. We cannot recommend using the app anymore. Support is no longer as good as they were in the past. We now paid for 12 months and gave up using the app after 8 months - a huge disappointment.