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브랜드 배송 보호, 캐시백 및 기후 영향을 통한 혁신적인 결제 최적화.
판매자님이 투명성, 지속 가능성 및 고객 만족을 최우선으로 하는 원활한 구매 후 경험을 제공할 수 있도록 지원합니다. 당사 플랫폼은 배송 보호, 효율적인 클레임 관리, 캐시백 보상을 결합하여 고객 여정의 모든 단계를 최적화합니다. 친환경적인 실천과 맞춤형 구매 후 솔루션을 통합하여 브랜드가 신뢰를 구축하고 재구매를 유도하며 긍정적인 영향을 미치도록 도와, 모든 고객 상호작용에서 판매자님이 돋보일 수 있게 합니다.
- 단일 결제 경험에서 배송 보호, 보상 및 기후 영향 제공
- 영향력 카운터, 팝업, 배너 및 랜딩 페이지로 지속 가능성 강조
- 판매자 포털에서 지속 가능성 및 클레임 지표 추적
- 고객과 팀 모두의 문제점을 해결할 수 있도록 클레임 맞춤 설정
- 이메일부터 클레임, 캐시백 보상 코드까지 화이트 레이블로 제공되는 구매 후 경험
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다음과 호환:
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- Tapcart
- Yotpo
- Zendesk
리뷰 (98)
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
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