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Otimização de checkout revolucionária com proteção de frete personalizada, cashback e impacto climático.
Capacitamos lojistas a oferecer uma experiência de pós-compra perfeita que prioriza a transparência, a sustentabilidade e a satisfação dos clientes. A plataforma combina proteção de frete, gestão eficiente de sinistros e recompensas de cashback para otimizar cada etapa da jornada do cliente. Ao combinar práticas ecologicamente conscientes com soluções de pós-compra personalizadas, ajudamos as marcas a desenvolver confiança, impulsionar novas compras e causar um impacto positivo, posicionando você como protagonista em cada interação com o cliente.
- Ofereça proteção de frete, recompensas e impacto climático em uma única experiência de checkout
- Destaque a sustentabilidade com contadores de impacto, pop-ups, banners e landing pages
- Acompanhe métricas de sustentabilidade e de sinistros no portal do lojista
- Personalize os sinistros para resolver os desafios dos clientes e da equipe
- Pós-compra white label, desde e-mails até sinistros e códigos de recompensa de cashback
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Idiomas
inglês
Este app não está traduzido para português (Brasil)
Funciona com
- Checkout
- Gorgias
- LoyaltyLion
- Recharge
- Tapcart
- Yotpo
- Zendesk
Categorias
Preços
Escolha o plano ideal para o negócio.
Você pode receber cobranças externas do parceiro de pagamentos EcoCart, fora da fatura da Shopify. Saiba mais
Grátis
Grátis
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Todas as cobranças são faturadas em USD. Ver todas as opções de preço
Avaliações (98)
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
Atendimento
Atendimento do app oferecido por EcoCart.
Recursos
Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).
Lançado
14 de maio de 2020
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