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I don't know what we would do without this app. It solved so many problems relating to editing orders and it couldn't be easier or more comprehensive. I highly recommend it.
Great App! This saved us time and money from canceling and creating new orders in Shopify. I would recommend this app for any store. It is easy to use and the support is great!
Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss.
Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!
bad customer service. they use a 3rd party app to pick up calls and take your info down and no one gets back. i didn't use this app and asked to cancel it and just realized i was charged all these months after telling them i wanted to cancel!
We apologize that our customer service didn't align with your expectations. When you first reached out, we were happy to refund your Edit Order subscription. However, to receive a refund from Shopify, all Shopify apps need to be uninstalled first. Months later, we responded to your call within the hour, but informed you that we were unable to perform the original refund because our app had not been uninstalled yet. We're deeply sorry if there was any misunderstanding over this. As soon as the app was uninstalled, we coordinated with Shopify to refund your original request as well as the subsequent months of your subscription.
