Cleverific Order Edit & Upsell

We had a complex headless Shopify marketplace need, and Cleverific—especially Andrew—went above and beyond to help us solve it. Not only do they do excellent work, but they’re also incredibly easy to work with. Their transparency in pricing, kindness, and fairness set them apart, making the entire process seamless and stress-free. If I could give 10 stars, I would—it’s a bummer I can only give five! I couldn’t recommend working with them enough.

Wonderful app that opens up more editing options than the Shopify standard editing! We work a lot with line item properties and it's great to have a way to edit those on an order. It's also a great way to change an order from Local Pickup to Shipping, if a customer changes their mind.

The customer service is also great. They recently added a requested feature to prevent using the Advanced Mode on Managed Markets orders (short version - not a good idea to use it on those). That will undoubtedly save us, and probably some other merchants, from future headaches.

We're using this app for years and we're very happy with it.
When we havea problem, the customer service answer quickly and give a good solution directly. We recommend this app to edit order in Shopify.

Cleverific is the best order editing app we have found for reliability, functionality and customization. We just haven't found anyone that can beat them! The team keeps the app running and they add new features that help the editing process go smoother than ever. If there is an issue, they can fix it quickly which is very important to us. If you need an app that let customers edit their orders automatically then this is the app!

This app is good. We sometimes use it to duplicate orders because Shopify locks many aspects of the orders depending on their status, so this lets us kind of get around that problem. You can also use it to work with bundles of products more easily (expanding a single product into a group of products automatically) and it has automation aspects that you can use in Shopify Flow.

Also, their support and product development folks were very helpful when we were requesting a new feature -- they got the feature set up for us and we were able to use it not long after that.

We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem.

Our customers have really enjoyed this experience and utilize it quite often.

Highly recommend Cleverific for all your order editing or order cancelling needs

Some of the best support I've received from any company.
When I started using Cleverific, I thought it was alright. It gave us the order editing needs that Shopify didn't have natively. But then one day Cleverific's support team reached out to me and asked if I wanted to chat, and I'm so glad I did.
I was only using a fraction of what Cleverific had to offer! With their help, I was able to get their customer portal installed on our site, and it's a game changer. (Our own customer support team says this is the most helpful thing we've done for them since we started using Shopify.)
Cleverific's support team continues to reach out and check in regularly, and together we're making things even better for our customers. If you don't want to go alone, go with Cleverific.

We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales.
Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show up sometimes. Support is available through chat which is not immediate but within 24 hours. If you are often modifying draft orders it is a useful tool

This has allowed us resolve a number of order tracking and outgoing inventory issues. The only frustration is that Shopify doesn't allow for the original order to have shipping changed without recreating the order. Customer Service did a great job of explaining the workaround but I hope shopify allows for better integration for B2B sites.

Ended up not using the app but I wanted to say that the support was great!