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We use Edit Order on our wholesale watches & jewellery website www.sell4profit.co.uk this app is excellent in many ways,
1. You can edit orders easily in case any out of stock items for any order
2. The customer gets updated that we have made changes
3. Refunded amount goes straight back to your customer's bank account
4. Saves hours of manually admin work you would need to do if you did not have this app
5. Easy and reliable app
Overal this is the most useful app for updating out of stock orders, simply the best
Sell4profit LTD
http://sell4profit.co.uk
We've been using Edit order for about 4 months and have only great things to say about both the app and their customer support. Edit Order has been instrumental in helping us resolve operational challenges we were facing with various types of orders. Being able to edit and re-save has been unbelievably helpful.
We did experience a couple of small issues with the app, and Edit Orders team was responsive to fix them in a timely manner. In one case, (some incorrect taxation on our non-taxable items), Edit Order reviewed and pushed out a change to resolve this issue. Too often apps say they'll get around to a fix but it takes ages to see it happen. In the second case, Edit Order lobbied another company on our behalf to resolve a discrepancy with how they were handling the data. All in all, extremely impressed by their customer support - thank you Josh, Andrew & Tu!
Thanks so much for your review! It's a pleasure working with you and your team and we're really happy to hear that we were able to resolve the tax issues you ran into :) Please feel free to reach out whenever you need us!
Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.
Found it pretty useful the one time I needed it. It "uncancelled" an order and created a new one with a similar order number and captured payment. Couldn't bring myself to pay monthly for it though as that use case was a one-off for me.
Really should be built into shopify, but if you need the functionality, I wouldn't hesitate to grab it.
1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" status on your original order.
YOU NEED TO KNOW - I learned the hard way that the actual sale and money transfer remains attached to the original order even though Edit Order cancels it. What an accounting mess this app creates!!
a game-changer for anyone struggling with the limitations of Shopify's native order edit options.
I can't recommend Cleverific Order Editing App enough! This tool has completely revolutionized how I manage my Shopify store. The automation features are incredibly powerful, allowing me to streamline my workflow seamlessly. Whether it's updating multiple products in bulk or making quick edits on the fly, this app handles it all with ease.
The user interface is intuitive and user-friendly, which makes the learning curve minimal even for someone who isn't tech-savvy. The efficiency gains I've experienced since implementing Cleverific have been tremendous, freeing up valuable time to focus on other aspects of my business.
If you're looking to optimize your Shopify operations, this app is a must-have. It’s definitely worth every penny!
Awesome app and amazing customer service!! Highly recommend
App works great. Support team is also fantastic, responsive, and understanding. Highly recommend.
Ended up not using the app but I wanted to say that the support was great!
