Editr ‑ Order Editing

Give customers self-serve order control to reduce low-value and high-effort support ticket volume.

Editr lets customers manage their own orders from the Order Status and Thank You pages - without contacting your team. Customers can edit basket quantities, swap items and cancel orders all within an editing time window you control. Set eligibility rules based on order tags, sales channel, fulfilment location, fraud risk, and more. Editr handles the complexity so your team can focus on growing your store.

• Reduce support load with self-serve order cancellations.
• Basket editing lets customers fix quantities and items post-purchase.
• Configurable editing windows keep you in control of what changes and when.
• Flexible rules block edits based on fraud risk, tags, sales channel, and more.
• Works on Order Status and Thank You pages, matching your theme out of the box.