EG Contact Form Builder Survey
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This app broke my website navigation even though the app was hidden from the storefront/site.
This is a serious issue because it affected the functionality of my live website without being visible to customers. I also tried contacting your support through Live Chat, but no one responded, even though an agent was showing as available online.
Hi there,
We're truly sorry for the frustration this experience has caused, especially when it involved your live website's navigation. We understand how important it is to keep your storefront functioning properly, and we take reports like this seriously.
To clarify, when our app embeds are disabled, our app should not interfere with your storefront. However, we would appreciate the opportunity to investigate your specific case further to understand what happened and identify the cause of the navigation issue.
We're also sorry that you didn't receive a timely response through Live Chat. Your message came in during a shift handover, which unfortunately resulted in a longer wait than expected. We understand that seeing an agent available while not receiving a response can be frustrating, and we sincerely apologize for the delay.
Our support team has also reached out to you to follow up on this issue, but we haven't heard back from you yet. We'd really appreciate it if you could reply to our message so we can investigate this further, better understand what happened, and work with you toward a resolution.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right.
Best,
Ego Cart Drawer
Really easy to design and implement, the google sheets integration is a life saver! Support from Hamish was quick and polite, and works really well with our store.
Very pleased!
Really impressed with this app so far. The surveys are easy to set up, look clean on the storefront, and give us useful customer insights immediately. Support was also fast and helpful whenever we had questions. Definitely worth trying if you want a simple but effective post-purchase survey app.
Tolle App, super Support, vielen Dank!
Setup was fast and the surveys blend nicely into our store without hurting the customer experience. We’ve been getting clear, actionable insights, and support from Lucas has been quick and helpful.
This app has been easy to use and reliable. We contacted live support to get help with setup, and they responded instantly. They not only fixed the issue but also gave useful suggestions on how to set things up better. Everything felt very smooth and professional.
We’ve had a really good experience with this app so far. The surveys are easy to set up and work smoothly on our store. What stood out most was the live support — they replied right away and helped us with the setup step by step. The advice they gave actually made sense for our use case. Very happy with both the app and the support.
This survey app is well thought out and easy to manage from the Shopify admin. We especially like how surveys can be shown post-purchase or on specific pages. The dashboard is clear and helps us quickly spot trends from customer responses. Definitely worth trying, highly recommended
Simple, clean, and does exactly what it promises. We’re getting more responses than expected, and the data is actually useful. Very happy with this app so far.
Beautiful and clean survey UI. The forms look modern on both desktop and mobile, and it was easy to create engaging surveys for our customers.
