Reviews (23)
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I uninstalled this app and was charged a week later after I uninstalled the app. How do I get a refund and make sure that I am no longer charged for an app that I uninstalled? The reason I uninstalled this app is because I don't need it right now and I was also unhappy with how long it took to load on my website. Please contact me to confirm that you will issue me a refund.
Hello Plant Babies Terrariums,
Thank you for leaving a review!
We're very sorry to hear about this situation. We've checked your subscription and see that you uninstalled the app after the new paid period had already started, that's why Shopify included the app payment in your bill.
We have issued a refund and sent you all the details via email.
Please note that you can always contact us if you need help with loading speed, customizations, or refunds. Our agents are happy to answer any questions here - https://help.elfsight.com/?contact=1
Best regards,
Elfsight
I uninstalled the app and am still being charged for it. The features and layout are good and the app is functional, but the charge is not worth it for my startup right now.
Hello Witsandroots,
Thank you for leaving your feedback!
We're terribly sorry to hear you got an unexpected charge. It looks like you uninstalled the app after the new paid period had already started, that's why Shopify deducted the payment.
We have issued a refund and sent you all the details via email.
Feel free to contact us at https://help.elfsight.com/?contact=1 if you have additional questions.
Best regards,
Elfsight
Okay, hear me out this app is great and it has good intentions, BUT I had to delete it after having it for 2 hours. After 2 hours of inputting half of my events I started to notice the start and end times started to change on already saved events that were completed.
When I go back in to edit them I fix the dates again and click save and it doesn't save! After talking with their help chat line for 20 mins the end time that wasn't showing up before magically reappeared!! I decided to give the app a second chance and upload more dates and then scroll back up to the top of my events that I already saved and checked are now not showing end times..... Completely frustrated that I just wasted 2 hours on this. I will be deleting this app and trying a different one. Hopefully they can fix this glitch, so it doesn't do this to someone else...
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Hello,
Thank you for your review. We appreciate your feedback and we're very sorry to know that you faced an issue with our app.
One of our support agents got in contact with you to address the glitch you encountered. We’re committed to providing excellent service and we will do our best to make things right for you.
I hope there’s another chance where you can try us again!
Best wishes,
Fantastic service and terrific app! Lisa from the support team was awesome, helping with all issues and customising the site to our needs. Highly recommend the app!
Hello Burleigh Brewing Company,
Thank you so much for your kind feedback for Event Calendar by Elfsight!
We're happy to learn you're enjoying our service 🙂 And we'll pass your compliments to our agent Lisa!
Best regards,
Elfsight
Exactly what we needed - Dasha was very helpful in getting some things ironed out for us.
Hello Dogg Scooters,
Thank you for your review of Event Calendar by Elfsight!
We're happy to hear our product gave you just what you needed, and we'll make sure to share your kind feedback with our agent Dasha!
Best regards,
Elfsight
Calendar was great until it blanked out on us today as if no events have ever been added. Be very careful if you use this calendar.
Hello there,
Thank you for taking the time to share your feedback!
We are terribly sorry to hear about this issue. Providing a stable and reliable solution is one of our top priorities, and we deeply regret falling short of your expectations.
We see that you've already reached out to our Support Team, and one of our agents has contacted you back to provide support. Rest assured that we will do our best to rectify this situation.
If any other questions come up, you can always message us at https://help.elfsight.com/?contact=1
Best regards,
Elfsight
It was easy to set up multiple classes. The app lets you change font sizes and colors. With a bit of experimentation, you can customize many of the calendar functions. The calendar easily displays on the website and is responsive. It's easy to view the calendar on a phone and click through to events. The one tip I can give is that if you have a series of classes, you will have to create the first class and then duplicate to add classes in the series. I placed the text for the first class in a series in a text edit program, so that it was easy to copy/paste info with slight changes into additional classes. All in all, very please with the simplicity of the set up. Really like the large photo display that opens when a calendar date is clicked on. Very customizable.
This is exactly what I was looking for, and it seems to be working great. The app installed easily, it was easy to figure out, and I was running on the trial for a few days while I made sure I wanted it.
Easy to use, great design, affordable and the widget looks very classy on the page. Haven't yet had any issues, so won't be able to comment on customer service. Hopefully that aspect is great too.
What we like about this app is not only that we can better display our classes with this but also the great customer service that they provide to the subscribers. Highly recommended.
