Notify Me, Back in Stock: CW
Répond à nos normes les plus strictes en matière de performance, de conception et d’intégration. En savoir plusS’ouvre dans une nouvelle fenêtre
Avis (623)
Affiner
-
Par note
Une app qui fait le job, simple à utiliser et à mettre en oeuvre avec une hotline réactive. Je recommande.
UPDATE: I have had the issue rectified with a new notification rule 'toggle' feature. I appreciate that, thank you for your prompt response.
__
Recent update has killed the simplicity this app had - the app now forces email notifications to customers, which I can't seem to be able to turn off. For us, the idea was to track what customers are requesting to help with demand forecasting, then segment these customers within shopify's ecosystem and carry out email marketing from there using our existing brand templates. I don't want another email marketing tool outside shopify's native app
Dear Stella Charge,
I’m Joey, the customer manager from the Back in Stock team. I wanted to personally follow up after reading your feedback.
I completely understand what you were trying to achieve with our app — using Back in Stock to track customer demand and support your forecasting, while keeping customer segmentation and email marketing within Shopify using your existing brand templates.
I’m very sorry that our recent update disrupted that workflow and caused unnecessary inconvenience for you. This was something we didn’t consider carefully enough when updating the feature, especially for merchants like you who rely on the app primarily for demand tracking rather than email marketing.
I’ve already reached out to our development team and asked them to address this urgently. We’ve also restored your previous settings so that your setup can work as it did before the update.
If you notice anything that still doesn’t look right, or if there’s anything else about the workflow that we can improve, please feel free to reply me here or contact me directly at [joey.wen@cwill.com]. I’ll be happy to follow up with our team personally.
Again, I’m sorry for the disruption, and thank you for taking the time to share such clear feedback with us. Please do kindly let me know if it works for you now, it's very important to me, thank you so much again❤️
Best,
Joey
Customer Manager
Back in Stock Team
Je suis satisfaite de cette application. Elle est facile d'utilisation et fait le job.
Nous vous remercions sincèrement pour vos commentaires ! Votre avis nous encourage à continuer de vous offrir le meilleur service possible.
Foram impecáveis.
Resolveram a minha questão em 2 ou 3 minutos.
Agradecemos sua avaliação maravilhosa! Ficamos muito felizes em saber que você teve uma ótima experiência. Esperamos atendê-lo(a) novamente!
This is a useful app that has improved and made good changes over time, support is great and they respond pretty quickly. They also enabled one of the features for free.
Thank you for the lovely review! It’s always a pleasure to hear from our customers. We’re here for you anytime!
super schneller und freundlicher Support. Sehr zu empfehlen
Wir freuen uns sehr über Ihr Feedback! Vielen Dank für Ihre Bewertung; sie motiviert unser Team, weiterhin den besten Service zu bieten.
Très bonne application !! Et super SAV
Merci beaucoup d'avoir pris le temps de nous attribuer 5 étoiles ! Nous apprécions sincèrement vos commentaires positifs. Nous espérons avoir le plaisir de vous servir à nouveau très prochainement !
Todo bien
Great service!
Difficult to be able to explain the need
Hi,
This is Joey, Customer Success Manager from the CWILL team.
I came across your recent review and went back through the conversation you previously had with our support team. I also checked your case with our product team so I could better understand what you were trying to achieve.
I think I understand the situation much better now.
The image area you were using in the email template was originally designed specifically for a logo. Because of this, no matter what type of image is uploaded there, the final display will still be constrained to a relatively narrow, logo-style layout. So simply resizing the image wouldn’t really create the larger visual effect you were looking for.
I also understand now that the image you mentioned was not intended to be a logo, but more of an emotional/lifestyle visual as part of the overall email design.
I’m sorry this wasn’t understood clearly during your previous conversation. Since that area has traditionally been used for logos, our support agent initially interpreted your request from that perspective and didn’t fully understand the result you had in mind.
I’d like to personally take over the follow-up from here.
For example, would you like the image to be displayed more like a larger banner or hero image at the top of the email, similar to this example: https://prnt.sc/29eApLMWG-J-
If this is close to what you have in mind, or if you have any other reference image or email design you prefer, please feel free to send it to me(joey.wen@cwill.com). Even a simple screenshot is enough.
I can then coordinate directly with our product and development teams to see how we can customize the overall email template for you and try our best to achieve the effect you want.
You’ve been using our app for around four years, so I really want to make sure your requirement is properly understood and followed through this time. You won’t need to repeatedly explain the same thing to different people — I’ll personally follow this case for you from here.
Thank you again for your time, and I’ll be happy to help get this sorted out properly.
Best regards,
Joey
Customer Success Manager
CWILL
