Ernest: AI Chatbot & Helpdesk

The product was intuitive to use, a lot of my customers reach out on whatsapp and messenger so having that integration was helpful. I did have to spend some time tuning it to speak in a way that I liked, but once I did it worked well

Easy installation process. The multilingual support (we ship internationally) has been seamless. and the devs were quite responsive

Being able to see re-occuring issues in my store was quite useful, was able to use that feature to change my listings. Wish it would go a bit further in the recommendations but overall no complaints

Switched over from a per-resolution based chat agent, migration was easy and costs should be lower long term

The team helped me get set up and were very responsive with any questions I had. I was able to get it live and functional on my store within the same day I stalled it.

Ernest has been a great addition to my Shopify store. It's easy to use, reliable, and has helped streamline my daily workflow.