Etsy Integration ‑ CedCommerce

Update-7 days still no resolution response from CedCommerce
I have been using CedCommerce for around 1.5 years. I initially started with their Etsy integration and later onboarded their TikTok and eBay apps as well. I have invested a significant amount of money with CedCommerce because I genuinely expected their service and support to be reliable for a business that depends heavily on accurate marketplace integrations.When I initially started with the Etsy app, I paid approximately $2,500, which included the app plan and customization/onboarding work. At that stage, I understood that there were additional costs because some customization was required.However, the experience at renewal was completely different.
For the renewal of the Etsy service alone, I was asked to pay approximately $6,500. Across Etsy, TikTok and eBay, I am now spending around $9,000 in total.I was told that this higher renewal amount included ongoing customization, priority support through chat, meetings and WhatsApp, and that an account manager would be assigned to me. These were presented as important additional benefits of the package.
An associate named Aditi was assigned as my account manager, but unfortunately my experience after that was extremely frustrating. Instead of making the account management easier, several things became more complicated and, in my experience, my account was badly managed.What makes this even more frustrating is that the current CedCommerce plans already advertise support features. Their Growth plan, for example, currently includes inventory syncing and support, while their higher/custom plans advertise additional support and development services. So as a customer paying thousands of dollars for a supposedly premium/custom arrangement, I expected a significantly higher level of reliability and accountability.The biggest problem is that I am now facing a very serious inventory synchronization issue.Yesterday, I actually oversold products because the inventory did not sync correctly.And this has been an ongoing issue.For an e-commerce business, this is not a minor inconvenience. Inventory synchronization is one of the most fundamental functions of an Etsy-Shopify integration. If inventory is not updated accurately, it can directly result in overselling, cancelled orders, unhappy customers and financial losses.What is especially disappointing is that I was specifically paying for what was described to me as priority support and ongoing customization. If I am paying approximately $6,500 for the Etsy renewal alone, I should not have to discover that inventory is not syncing properly after an overselling incident.Another major concern is the way customization charges were presented to me. My understanding is that customization/development charges are generally a one-time cost. Therefore, charging a substantial recurring renewal amount on the basis of “ongoing customization” without clearly explaining exactly what continuing customization work is included is extremely difficult to justify from a customer's perspective.I also feel that the pricing and value proposition were not explained transparently enough at the beginning. I agreed to the higher renewal because I was told I would receive ongoing customization, priority support, meetings, WhatsApp support and an account manager. But when the core functionality itself fails and I end up overselling products, those additional promises lose their value.At this point, I honestly feel that I have been significantly overcharged relative to the value and reliability I have received.I am not writing this review because of one isolated support interaction. I am writing it after approximately 1.5 years of using CedCommerce and after spending thousands of dollars across their marketplace applications.I expected a premium experience because I was paying for one.Instead, I have experienced:
* Extremely high renewal costs compared with the standard plans
* Unclear justification for the large recurring customization/support fee
* An account manager experience that made things more complicated rather than easier
* Inventory synchronization problems
* An actual overselling incident caused by inventory not syncing properly
* A gap between what was promised as “priority support” and the actual experience
* Concerns about whether the additional premium services justified the amount being charged
I understand that integrations can sometimes face API or marketplace-related issues. However, when a company is charging thousands of dollars for a premium service, I expect proactive monitoring, clear communication, accountability and rapid resolution when something goes wrong.I have been a CedCommerce customer for 1.5 years and I gave them multiple opportunities because I wanted the integration to work long-term. Unfortunately, the combination of the pricing, account management experience and the recent inventory/overselling issue has seriously damaged my confidence in the platform.
I would strongly recommend that anyone considering a premium/custom plan first get everything in writing: exactly what customization is included, what is one-time versus recurring, what “priority support” actually means, what the account manager is responsible for, and what happens if inventory synchronization fails.

For my experience, the price I paid and the service I received simply do not match.

Very disappointed after investing so much money and trust in CedCommerce.

Good platform and the support team are always helpful and friendly (Id give 5 star for Mohd Fahad Khan). The only issue is that I’ve had to contact them several times about the same problem, which seems to be a software issue. Hopefully this can be fixed, but overall I’m happy with the service.

I would like to give my highest recommendation to Bhavya for the incredible support she provided me from start to finish.

As a first-time Etsy user, I had so many questions and needed help with everything—from downloading and installing, to connecting Etsy with Shopify, setting up the integration, making payments, and listing my products. Every time I encountered an error or got stuck, Bhavya was there to help me.

What impressed me the most was her patience and kindness. She never made me feel uncomfortable for asking questions, no matter how many times I needed help. Whenever I said, “I need you,” she was there. She explained everything clearly and guided me through each step until the task was completed smoothly.

I have never experienced customer support as kind, patient, and genuinely helpful as Bhavya. There was never any rudeness or frustration in her voice. She made what could have been a very stressful process feel easy and manageable.

Bhavya truly deserves recognition and recommendation for her outstanding customer service. She went above and beyond to make sure I understood what I was doing and that everything worked properly.

Thank you, Bhavya, for your patience, professionalism, and genuine willingness to help. You made my first Etsy experience so much smoother!

Don't waste your money on this inferior product. We are an Etsy shop with over 100,000 sales and thought the enterprise solution might be good for us. In January 2026, after the sales call, we were promised so many things, and after spending $5,000 on the enterprise solution (1 year) being promised so many things and features would be available, I removed the app after just 7 months.

Even if you don't need the enterprise solution for your shop, please know that there are other apps out there that integrate better and are less expensive on the lower tiers than CEDCommerce. We only went with them because they were one of the apps endorsed by Etsy, but they are, in my experience, the very worse.

Don't fall for any promises that customer service is 24/7 or that tickets will be updated within a day. Expect a significant language barrier both In communications and any written work that is completed- We found spelling and grammatical errors in product listings, items in the wrong category, and multiple additional issues.

We switched to a competing app and are paying a small fraction of this for a wonderful experience. They are also refusing to refund the remainder of the year, despite not fulfilling their promises win the contract. In 11 years of business, this is one of the most disappointing business decisions I've made. Will also be contacting Etsy support. It's shocking that Etsy has endorsed these guys.

Don't waste your money or time here!

CED Commerce used to work well enough for Etsy integration and I used it for 2 years. For the past 6 months I've had constant problems with products not syncing correctly, which led to lost revenue and oversold stock. The app would routinely remove inventory from Etsy or add too much, and the longer I used it, the further my stock tracking drifted from reality. It turned my inventory management into a complete nightmare.

Every time I raised it, they promised a fix, but no real solution ever came and the issue kept recurring. I kept giving them chances, but I never saw a genuine attempt to resolve it.

Eventually I was told that for any product with different international pricing enabled on Etsy, the app won't sync stock quantities at all. Their explanation was that Etsy's API doesn't allow quantity to be updated without also updating price, making my issues unfixable. My husband, a software developer, says this is easily solvable, and other sync apps don't have this problem either.

When I unsubscribed and uninstalled the app, it deleted over 50 listings from my Etsy store. I never expected this. If you uninstall, revoke the app's access from Etsy's side first so it can't touch your shop on the way out.

On refunds: they offered to refund 3 months of the service not working, and said the refund was already processed. So far they've only reversed a charge for the current billing period, which had started a few days earlier. They then told me the remaining refund would be issued only if I removed this review. They've continued messaging me repeatedly, including in the middle of the night, asking me to take the review down.

The app I'm using now was much easier to set up, syncs with Etsy without any of the API issues CED Commerce claims exist, and is cheaper. I'd strongly recommend looking elsewhere.

App was working great then boom...it was not. When I contacted support I got pretty terrible support on ticket 154012.

That said, Utkarsh provided fantastic help and seems to have got our account working again...much appreciated!

We used the CED Commerce Etsy integration for more than 2 years to connect our Shopify store with our Etsy shop. We chose the app because we needed reliable inventory synchronization and centralized management between the two platforms. Unfortunately, our experience was consistently disappointing.

Throughout our time using the app, we encountered recurring issues that significantly impacted our business. The most serious problems included inventory not syncing correctly, resulting in oversold products, and pricing being updated unexpectedly when it should not have been. For an integration app whose primary purpose is to maintain accurate inventory and product data, these issues created unnecessary work, customer service challenges, and lost confidence in the platform.

Whenever problems occurred, we often found ourselves spending considerable time troubleshooting or contacting customer support. While support was generally responsive, the underlying issues frequently resurfaced, leaving us feeling like we were addressing the same problems repeatedly instead of finding lasting solutions.

After more than 2 years of dealing with recurring technical issues and unreliable synchronization, we ultimately decided to cancel our subscription and move to a different solution. We simply could no longer trust the app to accurately maintain our inventory, orders, and pricing across sales channels.

Examples of issues we experienced:

December 2024: Ced Commerce fails to sync inventory for a number of items, causing many to have orders despite selling out all inventory. They blamed the third party APIs and Shopify's own internal systems for their inventory sync failures. Later in the conversation, their support claimed that many other sellers had the same problem using Ced Commerce, implicitly admitting that the problem was on Ced Commerce's side rather than anyone else's. No restitution was offered.

February of 2025: Ced Commerce reset all prices to match what was on Shopify rather than the designated marketplace price, which accounts for free shipping and marketplace feed. The lowered pricing triggered a higher than usual number of sales, resulting in a loss of $464.40 before the problem was identified and rectified. Despite the issue being directly due to Ced Commerce's mistake, they refused to provide anything to offset this dramatic loss until Shopify Support was involved, in which case they offered a smaller credit towards the expenses for the marketplace plan.

March 2025: Ced Commerce accidentally shuts off all plans and stops service to the account, because they "accidentally" thought that our plan had expired and insisted that in order to turn it back on, we needed to pay them. Only when direct receipts of the one year plan were shared, showing that the account still had multiple months already paid for that were left on the account, did they turn the service back on. Despite the fact that this mistake caused lost sales and internal app data to be wiped, they did not believe that anything outside of normal operations had occurred.

April 2025: Ced Commerce's app failed to sync in orders for an extended period of time, causing 22 orders to accumulate unseen, many of which fell past the mandatory ship date. Despite no known outages, they blamed the marketplace API for "glitching" and did not offer any sort of restitution or accountability for the difficulty and lost revenue from unshipped orders.

These were the four over the past couple years that stood out as being by far the worst, as they all caused significant monetary loss, interrupted usual company activity, and in all cases resulted in a lack of accountability.

We understand that every business has different needs, and this was our experience. However, based on the reliability issues we encountered over an extended period, we cannot recommend this app for merchants who depend on accurate inventory synchronization between Shopify and Etsy.

App works great, great way to sync a lot of Etsy listings. Anything that saves hours of work each week for less than $25 a week is a major win.

I have a shopify store with 10,000 skus. So far we have integrated hundreds of sku's with Ced to our Etsy store and it has doubled sales in one month. I will continue to expand and am looking forward to 4th quarter. This was incredibly easy to map and the amount of time it saves building listings far exceeds the monthly costs. Thank you!!!!

I regret purchasing this app. My Etsy shop is large (1,600 listings), and although the initial merge seemed fine, the sync was unreliable. Inventory between Etsy and Shopify became inconsistent, and when I attempted a full reset, the app rewrote my Etsy SKUs.

I reached out to customer support on Google Meet and still couldn’t fix the issue, telling me it would take a day or two. I installed Shuttle instead and had my entire store synced within an hour.

When I requested a refund for the remaining ~$600 on my annual plan, they refused. I explained that I would need to leave an honest, negative review based on my experience, and they accused me of blackmailing them, which was completely inappropriate and unprofessional.

If you choose this app, be prepared for frequent support calls and slow, difficult problem resolution.