Matrixify: Data Export Import
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Please stay away form this APP, they have made continuous errors on my website, and although I cancelled the subscription 2 months ago, they are still taking money from my account (over £100). I am speaking with Shopify to help me stop this robbery and fraud.
Matrixify team has not been able to reach the store owner but has contacted the Shopify store developer regarding the issues in the store. The specific issues caused in the store are related to migrating over manually updated data and merchants own source data not exactly matching the merchants requirements for the new store.
Our team is in contact with the developer to resolve the said issues and help merchant to clean up and correct their data.
The Matrixify app charges in the store are billed by Shopify automatically when the Merchant chooses the paid plan and approves the charge. After the subscription is cancelled, the last charge in the store would be for a charge period while the app subscription was still active. Due to this the bill for the last app charge might come after cancelling the app subscription as it comes together with your next Shopify bill.
The app subscription was cancelled on December 24, 2024. Merchant has contacted us regarding refunding of the app charges but has not further replied to our Support team questions regarding the app charges and billing which we needed to ensure that correct charges and bills are refunded for the correct store.
Our team has issued refunds for the app charges anyway, but the Merchant has not acknowledged the refunds or our attempts to address the billing issues reported in the review.
We feel this review is unjust and therefore is particularly painful for our team.
Please reply to our Support team messages regarding the review and app charges in the store. Or feel free to send a new message to support@matrixify.app. Our team will be happy to look more into this and provide further details if needed to resolve the issue reported in the App Store review.
Amazing tool, couldn't operate my business without it. We have a store with over 5k items and love the ease of use.
Amazing review, thank you so much from our whole team! 🤝
Worked seamlessly and support was very helpful. Would recommend for any bulk import/export needs.
Thank you so much for your heart-warming review! And Merry Christmas from our whole team! 🎄
good documentation, flexible, and powerful! quick and helpful support.
Thank you so much for your positive review - our whole team really appreciates that. 🙏
Useless app, also the support not responding for days
Thank you for raising your concern regarding the Matrixify app. Our reply here is around one day late as it takes around a day or two until Shopify approves and publishes app store reviews, which is when we first see it.
From our Support system we can see that both your email ticket and in-app feedback was replied to on the same day within few hours since receiving them.
Please check your mailbox spam and other folders for our replies from mailto:support@matrixify.app.
Our team is quite shocked to receive such a negative feedback seeing that our support have replied to your messages and hope that we can resolve the issue.
As it is suspected that email is an issue here, we recommend joining our Slack workspace where you can also contact our support directly - https://matrixify.app/contact-us/.
We are sure that this is just a misunderstanding and are looking forward to get in touch with you so that you can use the app to the fullest.
Matrixify Support
Matrixify is amazing. I don't know what we would do without this wonderful app. It's very useful for many different tasks. In my opinion it is worth every cent.
Wow, you are amazing!
Thank you from our whole team for your inspiring review! 🙏
Maris
Founding Engineer
A app em si funciona bem se souberes mexer com codigo ou tiveres o mínimo de conhecimento desta área. Penso que podiam ser mais ativos e ajudar nas dúvidas dos clientes como outras app fazem em vez. No entanto, resolveram o meu problema no final. Obrigada.
Love it! An absolutely essential app if you are migrating from another platform or if you have a large database of products.
Love you back! Thank you so much for your great review, and for trusting Matrixify with your large migration! 🫶
Makes it easier and faster migrating from Woocommerce to Shopify
Thank you so much for appreciating our efforts to make that migration from WooCommerce smooth for you... 🙏
great customer service. the best I ever had via Email. so quick I'm still shocked.
Great review!
Those reviews come in with 1-2 days delay, so this response to the review is not so quick. About the e-mail, our Support team feels very appreciated that you liked that. 🥹
Maris
Founding Engineer
