Matrixify: Data Export Import
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This app will mess up your data. Then when you don't use it/uninstall it they threaten to freeze your Shopify. Can't reach anyone. Take it from a certified data specialist...don't use.
UPDATE:
I am writing to formally address a serious issue caused by your company with my account, which was frozen despite my attempts to resolve the matter. I was charged $20 for a service I did not use, and the product caused significant data issues. Despite notifying your team of these problems, my account continue to be held hostage until the disputed charge is paid.
I request an immediate refund of the $20 and stay away from my account. Failure to address this promptly will result in this review remaining public. I am disappointed by the lack of accountability and urge you to rectify this situation to restore trust.
Hello!
Prior to the app store review, our team received one support ticket which did not explain the issues with the app in the store or charges in the store. Our team had replied to that ticket 20 minutes after it was received but we did not hear any response back. Without further context or details we could not know of the scope of the issues with the app charges in your store.
After the review was placed we again tried to contact merchant via multiple email addresses we could find linked to the store, from one of which the merchant replied to us to provide more context only on the charges but not what was the actual issue with the app in the store.
The app charges in the store are managed by Shopify automatically. The store was not being "held hostage" by our team. Shopify charges the store automatically and if the Shopify bill is not paid the Shopify automatically might froze the store until any outstanding Shopify bills are paid. We as an app developer do not have ability to see or affect these unpaid/pending Shopify bills in your store.
Once the app charges were paid we issued refund for them after which we have tried to contact the store multiple times but have not received any responses.
Our team is still hopeful to resolve the negative review and help you to correct errors and issues you have in your import file so that you can use the app to the fullest. Please reply to our support emails so we can further assist you with the app and resolve any outstanding issues.
Matrixify is indispensable to our operations. It's one of the most critical and heavily used apps in our Shopify tech stack. It streamlines complex tasks with ease and gives us the flexibility we need to manage our data at scale.
We rely on it daily for a variety of functions:
Exporting product data to audit and validate correct attribution
Performing bulk product updates (activations, copy changes, tagging)
Exporting order data for financial reconciliation
Without Matrixify, many of these processes would be significantly more time-consuming. It's a powerful, reliable tool that we can't imagine running our Shopify store without.
Amazing review, thank you so much from our whole team for your kind words. 🙏
I had a simple task of migrating historical orders from one Shopify store to another.
I followed the step-by-step instructions they sent me.
However, since I used a 3rd party fulfillment service to fulfill the original orders, Matrixify was unable to create the order fulfillments upon importing the orders, which left me with thousands of unfulfilled orders that started to be automatically fulfilled again in the new store by my fulfillment service (nightmare).
Nowhere in the documentation was I warned that this was a limitation of their system (the docs have now been updated per my suggestion). My only option was to manually update the fulfillment locations of thousands of old orders and fulfill them manually.
Otherwise, it seems to be a good app and was easy to use.
Thank you for your honest review and sorry for the trouble you had to go through. 🙏
Indeed different systems and integrations in Shopify stores might have different effects on the data imports. Some of which we have listed in our tutorials, but as usually not possible to list all of them. Thank you very much for your suggestions on improving our tutorials, we are sure it will give a great value for other merchants in the future.
For large data migrations and imports it is important to check what services and automations you have set up in your store before doing major imports. It helps to test import with a few Orders before going all-in to see and ensure how other such systems might act on the migrated data.
We have now also added ability in Matrixify to first move Fulfillment to the Location as per the uploaded file and only then try to fulfill it which should resolve most of similar cases in the future. But indeed we cannot control how other services will act and process any created Order regardless of actions we try to do on it after the creation.
Very sorry once again, and thank you so much for bringing this issue up, and being so understanding to resolve this. 🫶
Matrixify is a "can't live without" app... it not only significantly accelerates your workflow, but it is also intuitive, accurate, and robust. Whether it's projects as large as transferring product catalogs (complete with meta/custom fields) into Shopify via APIs, or as small as exporting a collection of SKUs, it's reliable, easy to use, and efficient.
From our whole team - thank you so much for your detailed and well-thought review. Amazing end of productive week on such a note! 🫶
A tremendously useful tool. I would not be able to function without Matrixify. Support is great. Documentation is copious and detailed. UI & UX are excellent. Highly recommend.
Amazing, thank you so mich for your spectacular review! Our team spirit is lifted this weekend by you - seriously! 🙏🫶
Tremendous app. We've been using Matrixify for years on a daily basis to run bulk imports and exports. So much more powerful than Shopify's CSV import/export. The scheduling aspect is very useful too. We could not run our business as efficiently as we do without Matrixify.
Enormous gratitude from our whole team for your well-crafted feedback.
This kind of feeling confirms to us that we are doing the right things.
Thank you so much! 🙏
Maris
J'utilise Matrixify depuis +de 5ans sur absolument tous mes projets. Invaincu. Je conseille également de rejoindre le Slack qui met à disposition un chatBot entrainé sur la Doc, vraiment un gain de temps incroyable.
Super équipe, super produit.
Un grand merci pour votre excellent avis! Cela inspire notre équipe et c'est très gratifiant de savoir que vous appréciez tout ce que nous faisons. 😍
Lots of import/export options and filtering. Ability to schedule automatic imports and exports daily. Its great if you need to automatically update inventory or pricing daily from a CSV or Excel file. It can login and read/write to an FTP server as well.
Well said! Thank you so much for your warm words and nice review! 🤩
Maris
Hands down - One of the best apps in the Shopify store - without their comprehensive exports (which I then consume in PowerBi) I would have not been able to clean up our store's database (which consists of 10's of thousands of products and orders) in such a short time. Along with that - their customer support (which at times is within a few minutes) and help in providing me with answers to my questions - is probably the best out there. Thank you so very much Team Matrixify!!!
For your backlog - create an app that tracks a history of all changes to my products that I can export :-)
Hands down - one of the best feelings in the world is to get a review like yours. Thank you so much from our whole team!
About your suggestion for product change history tracking - a basic perspective of Products changes can be seen in the "Activity" export. But we have written from our Support to your e-mail to find out more about your needs.
Maris
Founding Engineer
For all the times that Shopify reports fail, this app has your back. We installed it just to import our Magento information. But it was so useful we still have it 2 years later. Our accounting department uses this daily and will never give it up.
Oh, thank you to the stars and back about your amazing review from our whole team!
It's so rewarding to see that our work makes sense to you, and even your accounting. Actually, when we develop Exports, we always have that perspective in mind - to be able to use as reports, have the values summable, groupable, e.g. for Pivot tables.
See you around!
Maris
Founding Engineer
