Matrixify: Data Export Import
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Fraud APp Very disappointing billing and support experience.
I upgraded to the $20 Basic plan because the app indicated that an upgrade was required to migrate my store. After paying, the app still did not complete the migration and then prompted me to upgrade again to a plan costing approximately $100.
I was concerned that further payment might still not complete the job, so I immediately cancelled the incomplete jobs, cancelled the subscriptions and uninstalled the app from both stores within approximately one hour. On one store, no export was completed, and on the other, the import did not provide a completed or usable migration.
I requested a refund, but it was refused simply because jobs had been started or were shown as “in progress,” even though the expected service was not successfully delivered.
In my experience, the plan limitations and possibility of another substantial upgrade were not made sufficiently clear before I paid for the Basic plan. Customers should carefully confirm the exact plan required for their store size before upgrading.
Hello,
Our records show the app was actually used on your account - jobs were run and exports completed, so this wasn't a case of the app doing nothing.
During the support tickets for both your Shopify stores, the refund request was approved here, not refused.
On the plans: the app never picks or requires a specific plan - when a job exceeds a plan's limits, it shows every available plan with its exact limits, and you choose the one that fits based on each plan's limits shown on the same page.
We've emailed you the details and hope to resolve the misunderstanding. Please reply there or reach us at support@matrixify.app.
I was looking for a fast. user friendly app for bulk changes to Shopify listings, This IS NOT IT. Unless you are an XL guru this app is rubbish. Constantly has error messages when you down load files, if there is a blank column it refuses to work or anything else for that matter. You need to have a high level of technical expertise to operate. By the time you fix the files for it to accept them you may as well have just made the changes manually. Don't bother with the free version to trial, they limit the use to nothing more than a few listings so you can't even trial it for real in the first place. Probably the worst app I've tried.
Hello,
Matrixify updates real store data in bulk, so it deliberately validates uploaded files before writing anything - the errors you hit (like a column with no header) are that guard catching a file issue before it can push wrong data into your store, and they're usually a quick fix once you know what the app is looking for.
There can be a learning curve to bulk data work depending on your specific use case, and that's exactly what our team is here to help with, including getting you set up so you can properly trial it on your own data.
We have emailed you about this directly; please reply there or reach us at support@matrixify.app.
Nous sommes facturés depuis plusieurs mois alors que l'application est desintallée depuis plusieur mois et nous ne parvenons pas a contacter le service client ou dev.
This is fraud app Becare Fully even is not working proper and not refund my money am just install and check the plan totly fraud
Hello,
Our records show the app was actually used on your account - jobs were run and exports completed, so this wasn't a case of the app doing nothing.
During the support tickets for both your Shopify stores, the refund request was approved here, not refused.
On the plans: the app never picks or requires a specific plan - when a job exceeds a plan's limits, it shows every available plan with its exact limits, and you choose the one that fits based on each plan's limits shown on the same page.
We've emailed you the details and hope to resolve the misunderstanding. Please reply there or reach us at support@matrixify.app.
Nul, j'ai pas utilise l'appli et facture 50$ , je demande un remboursement integral !!!!
existe-t-elle en version française?
Bonjour,
Matrixify n'est pas disponible en français, mais l'application fonctionne parfaitement avec les outils de traduction automatique comme Google Traduction. Nous vous avons envoyé un e-mail à ce sujet et serions ravis de vous aider à configurer l'application pour qu'elle fonctionne correctement. Veuillez répondre à cet e-mail ou nous contacter à l'adresse support@matrixify.app.
The pricing feels like a rip-off. The $20/month plan only covers 50 companies, and $50 only covers 500 companies per job. If you need more, you are pushed toward a $200/month plan. Now that Shopify has its own B2B company system, this pricing feels even harder to justify and feels like a quick cash grab.
The instructions are also confusing, especially for bulk linking, approving B2B companies, and merging company/customer data. It is not as simple as copying and pasting.
They also do not offer real-time chat with a real person, only AI support.
Hello,
We're sorry to hear about your experience. Matrixify's plan tiers are intentionally based on data volume, so smaller stores can stay on smaller, more affordable plans rather than the higher tiers. Human support is also fully available for all users alongside the AI assistant — you can reach a real person any time at support@matrixify.app.
We've already emailed you with more detail and would love to help with whichever specific step felt confusing. Please reply there or reach us at support@matrixify.app.
bad system and bad customer service upgrade but not fix anything not recommended its fraud
Hello,
Our team has looked into our support systems and was not able to find any communication from you with our Support team.
Upgrading a plan only affects data volume limits; it is never something we suggest as a fix for a feature or for something not working.
With your imports, you were trying to set inventory and the location for your products - this is fully supported through the app’s import, and our team can help you through this process.
Please reply to our message or reach out to us at support@matrixify.app
Works but it will not even let me change my plan so it is quite useless.
We had no notice before adding three items to the API access needed by Matrixify, which broke our ability to use the app until we could get the store "Owner" to update the settings. We should get advance notice before our imports and exports are disabled.
Hello,
This appears to be a misunderstanding — nothing in the app has been disabled, and your imports and exports continue to work exactly as before. We always are very careful and make sure our changes do not break any existing exports or imports.
We recently added a feature to Export and Import Customer and Company store credits, which requires three new permission scopes, so we show a notification banner about the new scopes. But those only need to be approved if you want to export or import those new Store Credits columns. If you don't select those column groups or columns in the Export, the those will continue working without the new API scopes.
We've already emailed you about this and would love to resolve it. Please reply to that email or reach us at support@matrixify.app.
