Matrixify: Data Export Import

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This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.

Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.

top!

Great Product, able to automate many processes as well as use excel for staff.

Matrixfy me permite hacer grandes cambios de forma masiva sin la rigidez de las plantillas que shopify te obliga a usar por defecto.

very easy to use made things much easier for me

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It's a must have, as simple as that.

Well Done, Unlike the vast majority of app developers everywhere, these folks actually fix something when you tell them that it is broken. My ai projects work brilliantly with this app. And chat lanes need no longer lose continuity thanks to better naming processes. I am very glad to have a paying plan. It really is the only way to get trustworthy CSV files to and from Shopify.

[OLD REVIEW]

You will continue to have this one star rating until you fix this.
Works great otherwise when not directly sabotaging scalable behaviors through ignorant file labeling processes [Export ZIP internal CSV filenames not using Custom file name)

Shop: redacted
Job ID: redacted
Job type: Export
Format: Matrixify: CSV
State: Finished
Plan: Basic

Issue / Observed behavior
When exporting in Matrixify: CSV format with Zip CSV files enabled, the exported ZIP file correctly uses the Custom file name, but the CSV file(s) inside the ZIP keep generic entity/sheet filenames (e.g. Products.csv) and do not include the custom label.

This causes our automation/AI pipeline to misfile the extracted CSV, because it keys off the actual CSV filename after unzip. Additionally, our AI tooling does not always accept ZIP files, so we often need the actual CSV file name itself to be labeled.

Expected behavior
Either:

The CSV file(s) inside the ZIP inherit the Custom file name (at least for single-entity exports), or
There is an option to prefix/suffix internal CSV filenames with the custom label (e.g. Export_redacted B segment test_Products.csv), or
If only one entity is exported and ZIP is enabled, the single CSV inside the ZIP uses the custom name (instead of the generic entity name).
Actual behavior
ZIP is named with the custom label.
Internal CSV filename remains generic (e.g. Products.csv), so the label is lost once extracted/processed.
Job configuration details (from Job redacted)
Custom file name: Export_redacted segment test
Zip CSV files: Enabled
Sheet(s) exported: Products only
Started: 2026-04-17 23:01:34
Finished: 2026-04-17 23:01:49
Steps to reproduce
Create a new export.
Select format Matrixify: CSV.
Select Products (or any entity).
In Options, set Custom file name to any label.
Keep Zip CSV files enabled.
Run export and download the ZIP.
Unzip the file and check the internal CSV filename(s).
Impact
Automation/AI misfiles the extracted CSV because the meaningful label is not present on the actual CSV file(s) used downstream.
Extra processing is required to rename files after extraction, reducing reliability and increasing complexity.
References (current documented behavior)
Matrixify format template (Matrixify: CSV is a ZIP that contains per-entity CSV files)
Matrixify Import and Export Job Options (Custom Name; Zip CSV files)
Request: Please advise if there’s any supported way to have internal ZIP CSV filenames include the Custom file name, or if this can be added as an option.]