Matrixify: Data Export Import
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I run multiple Shopify sites and Matrixify is the #1 Shopify app used across all departments in our business. It allows us to export, analyse, and bulk edit data from products and orders, to blogs and content management. We've used it to migrate entire sites from other platforms to Shopify, and to share data between different Shopify sites, and have never had a single issue.
Thousands of thanks to you for your amazing review - from our whole team! This is so rewarding... so happy to hear that you appreciate the "issue-free environment". 🫶
Even I selected orders to export, current system doesn’t work well. The app picks all orders, or different orders.
Hello!
Please, be so kind to contact our Support via e-mail about this issue.
We are checking the Orders export and can confirm that everything in the app works as expected.
We would need to know a specific Job ID, which for you didn't work as needed - then we can zoom in and understand what happened.
Thank you very much!
🙏
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UPDATE 2025-09-15:
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Merchant did contact our support and the issue was that merchant had misunderstood existing app functionality. Based on details that merchant had provided to us we also adjusted the app to fit the specific use-case (to be able to apply Export Filters when changing the Preset, when coming from Admin "Export Items with Matrixify" menu).
After we added the requested feature to the app, the merchant no longer responded to our contact attempts to resolve this issue.
We would still love to get in touch to clarify if the app now works as you expected and if the issues mentioned in the review are now resolved.
Ottima app, riesce a essere funzionale anche con il free plan (cosa rara su Shopify Store), e questo li porta due gradini sopra gli altri come servizio.
Ovviamente se volete lavorare più in fretta e in vera Bulk Mode, allora i piani a pagamento rendono al massimo.
Ma la possibilità di poterlo usare free, seppur con dei limiti, ti fa capire davvero il potenziale e la comodità dell'app e ti dà il tempo di conoscerla senza avere la pressione del pagamento.
🫠 Wow, grazie mille per aver apprezzato la nostra app e l'impegno che il nostro team mette nel realizzarla per te. Ti auguriamo tutto il successo che desideri e ti ringraziamo per aver preso parte al tuo percorso di crescita.
I have been using Matrixify for years without problem - did what I wanted well. Suddenly I had a problem about an export structure that was overwritten. I wrote to customer support in the app and a bot replied - not a bad reply. Then Rebeka jumped onto the thread and guided me through how to fix the problen and set Matrixify again so it would not be a problem again. Things can go wrong but it is how it is handled that matters. This was 10 star support!
Exactly right - things can go wrong, and it's indeed a measure how well those get solved. 👌
Thank you so much for reaching out about that, and for appreciating our efforts. 🫶
Excellent App, we have 3000+ products (books) in our shop and use it to catalogue new books in Excel, then upload them with Matrixify. Couldn't manage bulk updates without it. It's also great for setting up automated exports e.g. a daily inventory report. It can access product data that is not available in the standard Shopify bulk download. Very easy to export, open the file in Excel, make a few changes, then re-import. If you're comfortable working with spreadsheets and have a lot of data, this is the app you need.
Amazing to feel your appreciation for the effort we have put into the Matrixify app. Thank you so much! And yes, Excel skills nicely connect with it. 👌🫶
Total lifesaver in terms of bulk data edit, most importantly migration from magento was not possible without it. Ever since i use it very frequently for bulk updating products, prices, metafields etc. A fundamental app that every store would benefit from.
One thing would be great that is missing - ability to import shipping table rates
Thank you so much for the amazing review. Great to hear that our app has been useful for you not just for the migration to Shopify, but also for bulk updates afterwards.
We also highly value the suggestion from you and have noted this as a feature request for future developments. Our team will let you know once such a feature is added in the app in the future.
LOVE this program. Had some problems with some language settings where Shopify do not allow to bulkupdate, but by esporting/importing again with a few minor adjustments, more than 7000 clients could be changed
Love your review! Thank you so much from our whole team! 🫶
This app will mess up your data. Then when you don't use it/uninstall it they threaten to freeze your Shopify. Can't reach anyone. Take it from a certified data specialist...don't use.
UPDATE:
I am writing to formally address a serious issue caused by your company with my account, which was frozen despite my attempts to resolve the matter. I was charged $20 for a service I did not use, and the product caused significant data issues. Despite notifying your team of these problems, my account continue to be held hostage until the disputed charge is paid.
I request an immediate refund of the $20 and stay away from my account. Failure to address this promptly will result in this review remaining public. I am disappointed by the lack of accountability and urge you to rectify this situation to restore trust.
Hello!
Prior to the app store review, our team received one support ticket which did not explain the issues with the app in the store or charges in the store. Our team had replied to that ticket 20 minutes after it was received but we did not hear any response back. Without further context or details we could not know of the scope of the issues with the app charges in your store.
After the review was placed we again tried to contact merchant via multiple email addresses we could find linked to the store, from one of which the merchant replied to us to provide more context only on the charges but not what was the actual issue with the app in the store.
The app charges in the store are managed by Shopify automatically. The store was not being "held hostage" by our team. Shopify charges the store automatically and if the Shopify bill is not paid the Shopify automatically might froze the store until any outstanding Shopify bills are paid. We as an app developer do not have ability to see or affect these unpaid/pending Shopify bills in your store.
Once the app charges were paid we issued refund for them after which we have tried to contact the store multiple times but have not received any responses.
Our team is still hopeful to resolve the negative review and help you to correct errors and issues you have in your import file so that you can use the app to the fullest. Please reply to our support emails so we can further assist you with the app and resolve any outstanding issues.
Matrixify is indispensable to our operations. It's one of the most critical and heavily used apps in our Shopify tech stack. It streamlines complex tasks with ease and gives us the flexibility we need to manage our data at scale.
We rely on it daily for a variety of functions:
Exporting product data to audit and validate correct attribution
Performing bulk product updates (activations, copy changes, tagging)
Exporting order data for financial reconciliation
Without Matrixify, many of these processes would be significantly more time-consuming. It's a powerful, reliable tool that we can't imagine running our Shopify store without.
Amazing review, thank you so much from our whole team for your kind words. 🙏
I had a simple task of migrating historical orders from one Shopify store to another.
I followed the step-by-step instructions they sent me.
However, since I used a 3rd party fulfillment service to fulfill the original orders, Matrixify was unable to create the order fulfillments upon importing the orders, which left me with thousands of unfulfilled orders that started to be automatically fulfilled again in the new store by my fulfillment service (nightmare).
Nowhere in the documentation was I warned that this was a limitation of their system (the docs have now been updated per my suggestion). My only option was to manually update the fulfillment locations of thousands of old orders and fulfill them manually.
Otherwise, it seems to be a good app and was easy to use.
Thank you for your honest review and sorry for the trouble you had to go through. 🙏
Indeed different systems and integrations in Shopify stores might have different effects on the data imports. Some of which we have listed in our tutorials, but as usually not possible to list all of them. Thank you very much for your suggestions on improving our tutorials, we are sure it will give a great value for other merchants in the future.
For large data migrations and imports it is important to check what services and automations you have set up in your store before doing major imports. It helps to test import with a few Orders before going all-in to see and ensure how other such systems might act on the migrated data.
We have now also added ability in Matrixify to first move Fulfillment to the Location as per the uploaded file and only then try to fulfill it which should resolve most of similar cases in the future. But indeed we cannot control how other services will act and process any created Order regardless of actions we try to do on it after the creation.
Very sorry once again, and thank you so much for bringing this issue up, and being so understanding to resolve this. 🫶
