Matrixify: Data Export Import
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This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.
Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.
The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.
The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.
We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.
Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.
Maris
Matrixify
CEO & Founding Engineer
This app is exceptional. It has saved days and days of manual product updates. The app is slick, intuitive and the documentation is very concise.
We originally purchased the app to migrate our Woocommerce store to Shopify that had nearly 10,000 products - all with multiple images. This app made it a breeze.
We thought that would be it but then we found it invaluable in ongoing maintenance of our product catalog and adding new products in bulk. It is now an essential part of our Shopify toolkit.
10 out of 10
Thank you, really!
Your review is equally exceptional - really happy to see you with us. 🫶
The app works really well and I appreciate that the customer support team is very responsive. I've spoken to both Renars and Rebecca and both have always gone above and beyond with additional support whenever needed! Its also really cool that they have a Slack channel to further assist with communication. Using Matrixify has no doubt saved me hours!
Great to hear you like it! 👌
Rebeka and the whole team says hi! 🫶
Maris
Founding Engineer
Timesaver when need to migrate posts from WordPress to Shopify. When it is 5 or 10 it is fine, but when it's 1000, you need some help and automation.
Thank you for your review!
Really happy that you could enjoy your WordPress migration with Matrixify - instead of pulling your hair doing it manually. 👌
Amazing tool, allows you to upload and download metafield objects, merge tags and so much more. Setup of the files is easy and the documentation is helpful. A must have for all stores that upload in CSV/Excel.
So happy to hear that - thank you so much! 👏
Matrixify performs its function beautifully and the support staff have always been responsive and friendly. We highly recommend this app for handling any larger data imports and exports: an area where's Shopify's native functionality can be extremely limited.
Wow, thank you so much for your review.
Your words are extremely valuable to our team, and anyone who will read it.
We wish your the most amazing commerce results… 🤩🫶👏
This is a fantastic app. We manage a very large catalog (400,000+ active products) and Matrixify makes keeping it updated easy. Absolutely worth the money, at whatever tier. The best app we have ever used on Shopify, and likely the only one we'll always pay for, for as long as we have the store.
Wow, our team has tears in our eyes when reading your review.
You made our week - thank you to the stars! We keep pushing Matrixify better every day.
🤩🥹
Fantastic. A bit of a learning curve but acceptable for the amount of power and flexibility this provides. Also, the customer service is amazing. They have an open Slack channel and an AI bot that can answer most questions. If it doesn't right away, the staff usually jumps in to help clarify.
Excellent product.
Wow, thank you so much for your excellent review!
You just made our day!
It is worth trying the hardest - because of the people like you. 🫶
I'm not a power user, but the app does what it says with a relatively simple, intuitive interface. Zero problems in the month or so I've used it.
Hello!
Thank you so much for your review - this is so important for our whole team. Inspiring to hear that our efforts are so much appreciated.
Maris
Founding Engineer
Exporting and importing Shopify products was always very stressful because every little accidental change could mess up all products, but Matrifixy has given me back the confidence to export and import larger files. Some of the (many) features I really love that come with Matrixify are that you are able to choose real specific product/variant/collection/page -or whatever you want- attributes, sort/customize the columns in the order you want them to be, schedule exports (good for automation,) generate specific data to the specific formats they need and save the export-settings so you can easily export files with the same settings.
Our whole team, we are so happy to read your review.
All those things you mention, are among those we are putting huge effort to make those happen exactly as you described it.
Your review gives us inspiration to proceed with more and more improvements - you'll see, they are coming non-stop. 👌
See you in Matrixify!
Maris
Founding Engineer