Exemptify

Great App, very simple and a good solution to VAT issues that Shopify should by now have sorted for companies trading in Europe.
Easy to install even for someone with little coding expertise. I contacted the developper for some help as we wanted a small change and they got back to us within 24 hours, discussed what we needed and changed the code for us. Really can't fault their customer service.

Exemptify just checks if the VAT-ID exists.

In Germany the law says that the verification has to be done "with the diligence of a prudent businessman". Many sources on the web as well as our tax advisor state that only the "qualified validation" which also verifies the address meets this requirement. Consequently in case of an audit any merchant just checking the existence of the VAT-ID likely will have to pay VAT for any purchases with a (valid) VAT grabbed from the net where the address does not match the buyer's.

I'd happily update this review if anything I stated is not accurate.

Applied for a demo, installed it but it did not work for me. In particular when wholesale customers were logged in. So I mailed the developer to see if there were known issues with wholesale apps. The reply was very rude and basicly said the app was perfect so it could not be. No effort at all into searching what it could be. It might be a good app if it works, but not paying for a customer service like that.

The app is decent I had some sales with VAT Registered customers, everything went smooth there is only 1 drawback once customers put their VAT ID prices do not instantly change only on the check out page before they make the actual payment which might be a bit confusing for the customers that they are not getting a VAT exemption.

5 stars because of the excellent support! The app works very well and does its job. I had troubles with importing the customers VAT to our invoice system, but Exemptify Support respondend fast and helped with all issues!

This app is essential to any shopify store in the EU...

Also, now this app can display the ex vat price in a smaller font. For me this was the most important update, and very happy to see it implemented.

Exemptify is a great app.
It has great features such as geolocation to detect EU and non-EU customers and display relevant price.
Support is very dynamic and professional.
I strongly recommend!

Incredible good app for those who want to be setup for sales in Europe and Export.
Easey to install, easy to setup pf VAT taxes and direct assitance if necessary.
I gif it 5 stars!!!

Been using this app for a while now and despite a few hiccups in my configurations its now working great! We had a small issue at the cart page recently due to a recent shopify update and the support team replied to my query within 10 minutes and within 30 minutes they connected as a collaborator and the issue was resolved, excellent support service thank you.

Great product and most importantly customer service was excellent, product was tailored to our site with no issues. Would highly recommend.

Dave
www.hoistshop.co.uk