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The team has been extremely helpful in getting this set up, couldn't recommend more. The tool itself is very good, and the team will tailor to be just how you want it. You get as much out of it as you put in, the more granular the detail the better!
Terrible experience! I installed the app to test it and configure sizes, but the customer support is nonexistent. I sent a request to understand how to set up bra sizes with different cup options, no response. I followed up multiple times, but complete silence. If an app offers no support, it’s completely useless. Total waste of time! I strongly advise against downloading it because without assistance, you can't even make it work properly.
Dear Mysanity team,
We sincerely apologize for the delay in responding to your support request. This was our oversight, and we truly regret any frustration it may have caused.
You're absolutely right that we currently don’t have dedicated instructions for setting up bra size charts, but we’re more than happy to assist you with a personalized setup session to ensure everything works perfectly for your store. Our goal is to make size management as seamless as possible for you.
Please reach out to us directly at support@eyefitu.com or dmitry@eyefitu.com so we can schedule a session at your convenience. We’d love the opportunity to provide you with the best support and ensure your experience with our app is a great one.
The EyefitU team has been very supportive and the tool is working well for our business. We have received no complaints regarding the sizing recommendations provided to our customers and the number of returns due to incorrect sizes has decreased.
We have found the team very supportive and responsive over the 2+ years we have been using the APP. Highly recommended.
The app and customer support are great! Listens to all your requests patiently and offers you special solutions.
I have recently been using this app which was tailor-made for my shop. Great assistance and great work done to meet my requests. I recommend it
The usability of this app is amazing. We worked with the Eyefitu team for a duration of two months, and they couldn't have been more helpful. Great tool for lowering your returns, and increasing your conversion rate. Very much recommended!
WE LOVE THIS APP! It's a huge improvement for your customer experience, our customers love it! Plus it helps us decrease returns! Super easy to use and the customer service is exceptional! Every time I had any questions they were answered & solved within the hour! Highly recommend!
First off, I can say EyeFitU has great customer service. That is really important to our brand when working with apps on Shopify. They have been supportive setting up their app on our site and have been super responsive when we reach out with questions. Our size charts can be a bit hard to understand, often times customers are buying 2 different sizes and seeing which one fits them and returning one or both of the items. We really wanted to simplify sizing as much as possible to reduce the number of these orders and are excited that in just a few short weeks we are already able to see the impact EyeFitU has on the customer's purchasing journey. We are seeing metrics that are in line with what they report on their site. It will be interesting to see the full effect as we gather more data.
