Omega Facebook Pixel, Meta Ads
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We've been using the Omega Pixel app for our brand AakarTaro, and the experience has been excellent. Their team is incredibly prompt — every query or issue we've faced has been resolved quickly and efficiently. The support is not only fast but also very clear and helpful, which makes a huge difference when you're managing a live store. Highly recommend them for anyone looking for a reliable, responsive app partner.
— Rishi Purohit
Co-Founder, AakarTaro
Thank you so much, Rishi, for the incredible review! 🙏 We're honored that Omega Facebook Pixel Meta Feed has been a reliable partner for AakarTaro 💼📊. It's amazing to hear that our team’s speed, clarity, and support have made a real difference for your live store — that’s exactly what we strive for!
Your recommendation means the world to us. We’re here whenever you need us, and we’re proud to support your continued growth 🚀💙
Hands down the BEST decision! After wasting money on ads with unreliable tracking, this app solved our missing FB Pixel events from day 1 – accurate data finally! The lifetime access is a STEAL compared to subscriptions. But the REAL MVP here is their SUPPORT! They answered my license-vs-subscription questions in minutes (super detailed & friendly). If you need flawless tracking and a team that actually cares, GET THIS.
Wow — thank you so much for this amazing review! 🙌 We're beyond happy to hear that Omega Facebook Pixel Meta Feed made such a difference for your tracking accuracy right from day one 🎯📊. Missing Pixel events can be incredibly frustrating, so it's awesome to know we helped you turn that around! 💪
We're also thrilled that our support team could assist you quickly and clearly — that's exactly what we strive for 💬❤️. And yes, that lifetime access deal really is a game-changer! Thank you again for the trust and for choosing Omega — we're here anytime you need us! 🚀💙
Their documentation is old and once you apply something they say this is older version and interestingly at newer versions those features are not there. What they offer and what you get is absolutely different things. They want you to leave reviews so that's why they have too much positive feedbacks so please also read negative ones.
Hi there,
We're truly sorry for the inconvenience you’ve experienced and appreciate you sharing this feedback. We understand how frustrating it can be when documentation doesn't match expectations, and we apologize for any confusion caused.
We’ve reached out to you directly to offer personal support and to clarify the specific features you mentioned. Our team is actively assisting with your concerns, and we genuinely hope we can turn this around and improve your experience with our app.
Thank you again for your review— it helps us get better.
The app is giving completely false / exaggerated conversion data. Now our Meta ads manager says we have more sales than actual sales we made. We contacted customer servie (Jamie), who said we should just delete their app, without even fixing or checking the issue??
This is really odd, especially given the number of reviews. Hopefully someone can get back to us and explain properly what the issue is.
Hi there,
Thank you for your review and for bringing this to our attention. We’re truly sorry for the confusion and frustration this situation has caused.
It seems there may have been a misunderstanding during the support interaction. The suggestion to uninstall may have been referring to a different app that could be causing duplicate tracking, which often happens when multiple tracking apps are installed at the same time. It was definitely not our intention to dismiss your concerns.
We’ve followed up with you directly via email to provide more personalized support and clarify everything properly. We sincerely hope you’ll give us another opportunity to assist and resolve this for you.
Thanks again for your patience.
I recently had the pleasure of working with Omega Facebook Pixel Meta, and I couldn’t be more impressed. Their team is professional, knowledgeable, and incredibly responsive. From day one, they understood exactly what my business needed and tailored a strategy that delivered real results.
Thanks to their expertise in Facebook marketing and campaign optimization, we saw a significant increase in engagement, website traffic, and conversions. What stood out most was their commitment to transparency and communication every step was clear, and they kept us in the loop with regular updates and reports.
Thank you so much for the amazing review of Omega Facebook Pixel Meta Feed app! 🌟 We're thrilled to hear that our team could deliver the results you were looking for and that our communication and transparency made a difference for your business. 😊 Your success is our top priority, and we’re so glad we could help increase engagement, website traffic, and conversions. Thanks for trusting Omega to support your Facebook marketing needs! 💙📈🚀
We needed a way to send subscription purchases to Meta. Not only did Omega do that, they improved our event scoring, and we're seeing a decrease in CPA. Great app. Great support.
Thank you for the incredible feedback on Omega Facebook Pixel Meta Feed app! 🚀 We're so happy to hear the app helped with subscription tracking, boosted your event scoring, and even reduced your CPA — that's a big win! 🎯🙌 Our team is always here to support you. Thanks for choosing Omega! 💙📈
We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.”
Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.”
After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.”
At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark.
Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money.
We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.
Hi,
We are truly sorry for the frustration and losses this situation caused you. There’s no excuse for the delays and miscommunication you experienced, and we deeply regret not providing the level of support you deserved. We should have been more transparent and proactive in resolving the issue, and we take full responsibility for that.
Though we understand you’ve already uninstalled Omega, we genuinely appreciate the time you took to share this feedback. It’s a hard but necessary reminder for us to improve—especially in handling critical issues with honesty and urgency.
Our Dev team was actually checking your case this morning and realized that you had already uninstalled the app. We truly regret missing the chance to resolve things in time. If you ever decide to give Omega another try, we would love the opportunity to support you again and make your case our top priority to ensure everything runs smoothly. Until then, we sincerely wish you success in your business, and if there’s anything we can do to make up for this experience, please don’t hesitate to let us know.
With our deepest apologies,
The Omega Support team
I dont know how did this App got 1700+ reviews, the app is glitchy almost incomplete, App has basic glitches, have to connect meta account again and again,you cant save views, data is NOT accurate at all,and alot more. The chat support is completely uneducatied in terms of the app workings, highly NOT RECOMMENED
Hi,
We’re truly sorry to hear that your experience with our app has not met your expectations. Your feedback is incredibly valuable to us, and we never want our users to feel frustrated or unsupported.
We understand how important accuracy, reliability, and ease of use are, and we take concerns like yours very seriously. Our team is always working to improve, and we’d love the opportunity to learn more about the specific issues you encountered so we can address them properly.
Our support agent has already reached out via email to offer priority assistance. Please don’t hesitate to reply—we genuinely want to help resolve any concerns and make things right for you. Thank you for sharing your experience, and we hope to have the chance to turn things around.
So many bugs & issues with this app, so far!
My FB campaigns are losing optimization because of the bugs caused by this app.
Some of the bugs;
1) Incorrect Purchase pixel firing
2) Unable to check where the orders come from using UTM
3) Sometimes orders appear duplicated
4) Some technical issues related to the Server side tracking which causes for the lost or mis-attributed data
Note: I am willing to change my review, if the devs fix all these issues asap, I am losing money for nothing.
Update: This app still keeps breaking and not working. There are days it completely stops working. If you care about your Pixel data, stay away from this app.
Hello,
We're truly sorry to hear about the challenges you've encountered with our app. Our support team has reached out to you and is ready to assist in resolving these issues as quickly as possible. We understand how important it is for your campaigns to run smoothly and are committed to clarify all your concerns.
Thank you for bringing this to our attention, and we hope to turn your experience around soon.
Best regards,
Kaylee from Omega Team
Omega was easy to install and is at a great price point. I used the online chat to ask some questions and Joy went above and beyond to help me. She double checked the set up and found a configuration issue. We were immediately able to solve this on the spot with one of their developers. Such amazing customer service! It is early days but we are feeling confident that Omega is going to help maximise our meta ads budget.
Thank you for the fantastic review of the Omega Facebook Pixel Meta Feed app! 😊 We're thrilled to hear that you had such a positive experience with our team, especially with Joy's outstanding support. We're confident Omega will help you maximize your Meta ads budget too! If you need any more help, don’t hesitate to reach out. We're here for you! 🚀
