Omega Facebook Pixel, Meta Ads
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We needed a way to send subscription purchases to Meta. Not only did Omega do that, they improved our event scoring, and we're seeing a decrease in CPA. Great app. Great support.
Thank you for the incredible feedback on Omega Facebook Pixel Meta Feed app! 🚀 We're so happy to hear the app helped with subscription tracking, boosted your event scoring, and even reduced your CPA — that's a big win! 🎯🙌 Our team is always here to support you. Thanks for choosing Omega! 💙📈
We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.”
Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.”
After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.”
At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark.
Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money.
We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.
Hi,
We are truly sorry for the frustration and losses this situation caused you. There’s no excuse for the delays and miscommunication you experienced, and we deeply regret not providing the level of support you deserved. We should have been more transparent and proactive in resolving the issue, and we take full responsibility for that.
Though we understand you’ve already uninstalled Omega, we genuinely appreciate the time you took to share this feedback. It’s a hard but necessary reminder for us to improve—especially in handling critical issues with honesty and urgency.
Our Dev team was actually checking your case this morning and realized that you had already uninstalled the app. We truly regret missing the chance to resolve things in time. If you ever decide to give Omega another try, we would love the opportunity to support you again and make your case our top priority to ensure everything runs smoothly. Until then, we sincerely wish you success in your business, and if there’s anything we can do to make up for this experience, please don’t hesitate to let us know.
With our deepest apologies,
The Omega Support team
I dont know how did this App got 1700+ reviews, the app is glitchy almost incomplete, App has basic glitches, have to connect meta account again and again,you cant save views, data is NOT accurate at all,and alot more. The chat support is completely uneducatied in terms of the app workings, highly NOT RECOMMENED
Hi,
We’re truly sorry to hear that your experience with our app has not met your expectations. Your feedback is incredibly valuable to us, and we never want our users to feel frustrated or unsupported.
We understand how important accuracy, reliability, and ease of use are, and we take concerns like yours very seriously. Our team is always working to improve, and we’d love the opportunity to learn more about the specific issues you encountered so we can address them properly.
Our support agent has already reached out via email to offer priority assistance. Please don’t hesitate to reply—we genuinely want to help resolve any concerns and make things right for you. Thank you for sharing your experience, and we hope to have the chance to turn things around.
So many bugs & issues with this app, so far!
My FB campaigns are losing optimization because of the bugs caused by this app.
Some of the bugs;
1) Incorrect Purchase pixel firing
2) Unable to check where the orders come from using UTM
3) Sometimes orders appear duplicated
4) Some technical issues related to the Server side tracking which causes for the lost or mis-attributed data
Note: I am willing to change my review, if the devs fix all these issues asap, I am losing money for nothing.
Update: This app still keeps breaking and not working. There are days it completely stops working. If you care about your Pixel data, stay away from this app.
Hello,
We're truly sorry to hear about the challenges you've encountered with our app. Our support team has reached out to you and is ready to assist in resolving these issues as quickly as possible. We understand how important it is for your campaigns to run smoothly and are committed to clarify all your concerns.
Thank you for bringing this to our attention, and we hope to turn your experience around soon.
Best regards,
Kaylee from Omega Team
Omega was easy to install and is at a great price point. I used the online chat to ask some questions and Joy went above and beyond to help me. She double checked the set up and found a configuration issue. We were immediately able to solve this on the spot with one of their developers. Such amazing customer service! It is early days but we are feeling confident that Omega is going to help maximise our meta ads budget.
Thank you for the fantastic review of the Omega Facebook Pixel Meta Feed app! 😊 We're thrilled to hear that you had such a positive experience with our team, especially with Joy's outstanding support. We're confident Omega will help you maximize your Meta ads budget too! If you need any more help, don’t hesitate to reach out. We're here for you! 🚀
This app has been a huge disappointment. I paid $250 expecting a professional and reliable service, but instead, it’s been one issue after another. This is the fourth or fifth problem I’ve encountered, and for over two weeks now, I’ve been dealing with an issue that their team has been completely unable to resolve. Rather than finding a solution, they’ve only added to the problems, which highlights a serious lack of expertise.
The support team seems overwhelmed by even basic issues, and the overall level of professionalism is far below what you’d expect from a paid service. It’s frustrating to invest both time and money into an app that consistently underdelivers and struggles with fundamental tasks.
I’m sharing this review to give others a clear picture of my experience. If you’re looking for a smooth, hassle-free solution, I’d strongly recommend looking elsewhere.
Hi there!
Thank you for sharing your experience with us. We’re truly sorry for any inconvenience caused by the delay in responding to your support request. Although our technical team was not always available during the holiday, we do have agents on standby to assist in a limited capacity. We take your concerns seriously, and we sincerely apologize that this did not meet your expectations—especially given our app’s price and your need for timely support.
We’re committed to improving our service and resolving your issue as quickly as possible. Please feel free to reach out again if there’s anything else we can do to help. We truly appreciate your patience and thank you for giving us the chance to make things right.
MOLTO COMPLICATA, NON RICONOSCE IL CATALOGO E IL PREZZO E' TROPPO ALTO, POCHI GIORNI PER POTERLO PROVARE, CI SONO TANTE APP MOLTO PIU' PERFORMANTI E AL GIUSTO PREZZO
Grazie per aver condiviso la tua opinione. Ci dispiace sapere che la tua esperienza con la nostra app non sia stata all’altezza delle tue aspettative. Il nostro prezzo riflette le soluzioni tecniche avanzate che offriamo per aiutare i merchant a ottimizzare la raccolta dei dati per il Meta Pixel, offrendo strumenti utili per migliorare le strategie pubblicitarie.
Capiamo che il prezzo e il periodo di prova siano aspetti importanti e ci dispiace che non abbiano soddisfatto le tue aspettative. Ti invitiamo però a sfruttare al massimo i giorni di prova disponibili per scoprire quanto la nostra app possa essere avanzata e utile per il tuo business.
Se hai bisogno di supporto o hai domande, il nostro team è sempre a disposizione per aiutarti e guidarti. Speriamo davvero che tu possa vedere il valore che la nostra app offre e cambiare idea!
Before install this app please read it !!! This application did not meet my expectations. I don't bother you with details because everybody have different needs. But the problem is when you delete this app you will face ''additional details'' section in your orders. This app mark orders with some kind of UTM parameters and you cannot fix these corrupted ''additional details'' section. Even the App developers cannot fix it. So do not install this app!!! This app broke my Shopify.
Edit: They responded that they wanted to help me (or they try to appear helpful). However, the app developers tried to fix it for more than 1 week. And they couldn't fix it.
Hi!
Thank you for sharing your experience with our app. We're sorry to hear that it did not meet your expectations. We genuinely strive to provide a seamless experience for all our users and regret any inconvenience caused.
The issue you mentioned regarding the "additional details" section is uncommon, and we deeply apologize if it caused any disruption. Our support team is always here to guide you through fixing this manually or addressing any lingering concerns.
We would love the opportunity to assist you further and make this right. Please feel free to contact us at support@omegatheme.com or our 24/7 live chat channel. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding.
İlk yüklediğimiz andan itibaren inanamadık. Omega yı bulana kadar denediğimiz bütün uyulamalarda sorunlarımız çözülmedi ve bir türlü yardım alamadık. Ama Omega yı kullanmaya başladığımızdan itibaren bütün sorunlarımız çözüldü. Kullanıcıya her anlamda çok değer verdikleri belli oluyor. Yardım bölümünde ki herkes hem çok hızlı, hemde bütün endişelerinizi sabırla dinleyip çözümlerini sunuyorlar.
Omega Facebook Pixel Ad Report uygulamamızla yaşadığınız olumlu deneyimi duyduğumuza çok sevindik! Omega'yı bulana kadar yaşadığınız zorlukları anlıyoruz ve sorunlarınızın çözülmesinde yardımcı olabildiğimiz için mutluyuz. Kullanıcılarımıza her anlamda değer vermek en önemli önceliklerimizden biri. Yardım bölümümüzdeki ekibimizin hızlı, sabırlı ve çözüm odaklı yaklaşımını takdir etmeniz bizi çok mutlu etti. Bu harika geri bildiriminiz için çok teşekkür ederiz!
This is a very useful plug-in. The customer service staff is very professional and patiently helped me solve the problem, increasing the directory matching rate from 20% to 99%. Thank you
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that our plug-in and our professional customer service team could help boost your directory matching rate from 20% to an impressive 99%! 📈😊 Your success is our priority, and we’re here anytime you need assistance. Thanks again for your support! 🙏✨
