Omega Facebook Pixel, Meta Ads
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The tracking itself is good but they are very careless with your business.
I implemented the tracker and setup was easy and high-quality.
However, when you first install the app it auto-installs the free plan.
They shut off tracking after the first 5 orders with ZERO notification. No email - NOTHING.
If you forget to upgrade to a paid plan - there is no tracking at all sent back to Facebook/Meta until you discover this on your own.
My tracking was not working for more than one week. This cost me valuable data and messed up campaigns I was spending hundreds of dollars on.
Terrible business decision and irresponsible!
Hi there, thank you for sharing your feedback and we’re truly sorry for the impact this had on your business.
You’re absolutely right to expect clear communication. While the free plan is meant to help merchants test setup quickly, we should never allow tracking to stop after the first 5 orders without proactive, unmistakable notification and we understand how losing a week of Meta tracking can disrupt optimization and waste ad spend.
Based on your feedback, we’re improving our notification flow so this doesn’t happen again for you or future customers.
We really appreciate you taking the time to explain what happened, it helps us prioritize changes that better protect merchants’ data and campaigns. Thank you again for taking the time to share your valuable feedback with us.
Best regards,
Kaylee - Customer Support Leader at Omega
Great support and solid app
The app works well for tracking. It’s easy to install and set up.
Support was quick, helpful, and professional. Would recommend.
service client super efficace, je recommande vraiment
Merci beaucoup pour votre super retour sur Omega Facebook Pixel Meta Feed app ! 😊 Nous sommes ravis d'apprendre que notre service client a été efficace et que vous recommandez l'app. N'hésitez pas à nous recontacter si vous avez besoin d'aide. 🚀💙
Friendly and enthusiastic support, I thank the app development team
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you appreciate our friendly and enthusiastic support. 🚀 Our team is always here to help—don’t hesitate to reach out anytime. Wishing you great success with the app! 🎉💙
Lynn from customer support responded very quickly and helped me install Omega. Great customer service!
Thank you for your kind words! 😊 We're so glad to hear that Lynn provided you with quick and helpful support for Omega Facebook Pixel Meta Feed app! 🚀💙 If you ever need anything else, we're always here to help. Happy tracking! 📊✨
Ben was really professional and resolved the problem in minutes!
Thank you for your feedback! 😊 We're so glad to hear that Ben provided professional and speedy support for Omega Facebook Pixel Meta Feed app! 🚀💙 If you ever need assistance again, we're always here to help! ✨🎉
Good app, easy to use, and really good support. Thanks to Ben who answered me clearly and fastly !
Thank you for your great review! 😊 We're glad you find the Omega Facebook Pixel Ad Report app easy to use and that our support team was helpful. 🚀 A big shoutout to Ben for providing clear and fast assistance! 🎉 If you ever need anything else, we're here for you. Happy tracking! 📊✨
Support au top comme à l'habitude. Merci Louis !
Merci beaucoup pour votre retour positif ! 😊 Nous sommes ravis que vous soyez satisfait du support de l'équipe Omega Facebook Pixel Ad Report, comme toujours. 🙌 Un grand merci à Louis pour son excellent travail ! 🌟 N’hésitez pas à nous contacter si vous avez besoin d’aide à l’avenir. 🚀
Fantastic app! Super simple and effective to use. The customer support is outstanding – they go above and beyond to help. Highly recommended!
Thank you for the amazing feedback! 🌟 We're delighted to hear you find the Omega Facebook Pixel Ad Report app simple and effective. 😊 Our team is always here to go the extra mile for you. 💪 Your recommendation means the world to us! 🚀✨
L'aide que j'ai reçu a été rapide et très efficace. Explications claires et précises. J'ai adoré l'exépérience et je recommande Omega à tout le monde sans hésitation pour que tout le monde pouisse profiter de cette expérience. De plus, très professionnelle! Je remercie Omega et je suis certaine que nous allons accomplir de grandes choses ensemble.
My support was Tracy and she has been amazing !
Merci beaucoup pour ce retour chaleureux! 😊 Nous sommes ravis que l'expérience avec l'application Omega Facebook Pixel Ad Report vous ait plu et que Tracy ait pu vous offrir un soutien rapide et efficace. C'est génial de savoir que vous recommandez l'application à tout le monde! Ensemble, nous accomplirons certainement de grandes choses. 🚀👏 N'hésitez pas à revenir vers nous si vous avez besoin d'aide à l'avenir!
