Omega Facebook Pixel, Meta Ads
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In base alla valutazione
GOOD!
Thank you so much for your feedback! We’re glad to hear you had a good experience. We truly appreciate your support 🚀
10/10
Thank you so much for the 10/10 🙌
We truly appreciate your support and are thrilled you’re having such a great experience. That kind of feedback means the world to our team.
If you ever need anything at all, we’re always here to help 🚀
Ho trovato questa app davvero intuitiva e performante. L'integrazione con Facebook Pixel e CAPI è stata veloce e senza intoppi, il che ha reso l'intero processo molto semplice. La configurazione degli eventi è davvero flessibile, permettendo una personalizzazione ottimale. Inoltre, il supporto clienti è stato eccezionale: veloci nel rispondere e molto competenti nel risolvere ogni dubbio tecnico.
Grazie mille per la splendida recensione! 😊
Siamo felicissimi di sapere che Omega Facebook Pixel Meta Feed app ti ha offerto un'esperienza fluida e intuitiva. L’integrazione rapida con Facebook Pixel e CAPI, unita alla flessibilità nella configurazione degli eventi, è proprio ciò che vogliamo garantire a ogni utente. Un grande grazie anche per le parole gentili sul nostro supporto clienti — siamo sempre qui per aiutarti! 🚀📈💙
We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.”
Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.”
After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.”
At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark.
Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money.
We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.
Hi,
We are truly sorry for the frustration and losses this situation caused you. There’s no excuse for the delays and miscommunication you experienced, and we deeply regret not providing the level of support you deserved. We should have been more transparent and proactive in resolving the issue, and we take full responsibility for that.
Though we understand you’ve already uninstalled Omega, we genuinely appreciate the time you took to share this feedback. It’s a hard but necessary reminder for us to improve—especially in handling critical issues with honesty and urgency.
Our Dev team was actually checking your case this morning and realized that you had already uninstalled the app. We truly regret missing the chance to resolve things in time. If you ever decide to give Omega another try, we would love the opportunity to support you again and make your case our top priority to ensure everything runs smoothly. Until then, we sincerely wish you success in your business, and if there’s anything we can do to make up for this experience, please don’t hesitate to let us know.
With our deepest apologies,
The Omega Support team
MOLTO COMPLICATA, NON RICONOSCE IL CATALOGO E IL PREZZO E' TROPPO ALTO, POCHI GIORNI PER POTERLO PROVARE, CI SONO TANTE APP MOLTO PIU' PERFORMANTI E AL GIUSTO PREZZO
Grazie per aver condiviso la tua opinione. Ci dispiace sapere che la tua esperienza con la nostra app non sia stata all’altezza delle tue aspettative. Il nostro prezzo riflette le soluzioni tecniche avanzate che offriamo per aiutare i merchant a ottimizzare la raccolta dei dati per il Meta Pixel, offrendo strumenti utili per migliorare le strategie pubblicitarie.
Capiamo che il prezzo e il periodo di prova siano aspetti importanti e ci dispiace che non abbiano soddisfatto le tue aspettative. Ti invitiamo però a sfruttare al massimo i giorni di prova disponibili per scoprire quanto la nostra app possa essere avanzata e utile per il tuo business.
Se hai bisogno di supporto o hai domande, il nostro team è sempre a disposizione per aiutarti e guidarti. Speriamo davvero che tu possa vedere il valore che la nostra app offre e cambiare idea!
This app works really well, tracking every single event on the site.
I really like it because it's very easy to install and works great.
Additionally, it explains every step very clearly, leaving nothing to chance like other tracking apps do.
The real gem is the API, which is the first time I've seen it work well on my store. I don't miss a single event.
A heartfelt thanks to the support team, who are ready to respond to any problem, know what they're talking about, and help in any situation.
Thank you for your detailed and glowing review! 🌟 We're thrilled to hear that the Omega Facebook Pixel Ad Report app is working well for you, tracking every single event on your site accurately. We're glad you found the installation process easy and the step-by-step explanations clear. 🚀
It's fantastic to know that our API is performing well for your store, ensuring you don't miss any events. And a big shoutout to our support team for being knowledgeable and ready to assist you in any situation. Your appreciation means the world to us! 💖
If you need any further assistance or have more questions, we're always here to help. Happy tracking! 📈✨
I have been using it for over 1 year on all my stores now, it is unique.
Very intuitive
the most valuable gem? The customer service ready to solve any problem
Thank you for being a loyal user for over a year! 🎉We're always ready to solve any problem you encounter. Thank you for your trust and support! 🌟😊
Great support!
Thank you so much for your kind feedback on Omega Facebook Pixel Meta Feed App 😊 We're delighted to hear you had a great support experience with our team. Your support truly means a lot to us, and we’ll continue doing our best to provide fast, reliable, and helpful assistance whenever you need it 🚀
Great app and excellent support. Margaret helped me fix a pixel deduplication issue quickly and professionally. Highly recommended!
Thank you for the amazing feedback 😊🌟
We are really glad to hear that Omega Facebook Pixel Meta Feed is working well for you and that Margaret could quickly resolve your pixel deduplication issue in a professional way 💙✨
Your recommendation means a lot to us. If you ever need anything or want to optimize further, we are always here to help 🤝🚀
Good service, easy to install and good tracking. I recommend!
Thank you so much for your fantastic review! 💙
We're so happy to hear that Omega Facebook Pixel Meta Feed app has been easy to install and is providing the reliable tracking you were looking for. 😊 Making setup simple while delivering accurate performance is exactly what we aim for.
Your recommendation means a great deal to our team and inspires us to keep improving every day. Thank you for choosing Omega Facebook Pixel Meta Feed app, and if you ever need a hand, we're always here to help. Wishing you continued success with your store! 🚀
