Omega Facebook Pixel, Meta Ads
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Slow support, slow update feature, fix a bug for several months is not finished. Every time I need to update the catalog, it is full of errors and I have to send a support message. Update errors also do not notify users
We sincerely apologize for the negative experience you've had with our app. We understand your frustration with the slow support, feature updates, and persistent bugs, especially the recurring catalog update errors. We acknowledge these issues and want to assure you that our team is actively working to improve app performance and implement a proper update notification system.
Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We are committed to providing a better user experience and are taking steps to address these concerns as quickly as possible. We are sorry for any inconvenience this has caused.
Zeer snelle en accurate respons in de live chat. De support is zelfs voor niet developers echt aan te raden. Alle stappen worden in mensentaal uitgelegd, stap voor stap, met bijhorende screenshots. De pixel wordt live getest en goedgekeurd. Wat een service! 10/10
Bedankt voor deze fantastische review! 💬🚀
We zijn ontzettend blij om te horen dat je zo’n goede ervaring had met onze live chat support voor de Omega Facebook Pixel Meta Feed app. 😊
Ons team doet altijd hun best om alles helder en stap voor stap uit te leggen – met screenshots natuurlijk! En geweldig dat de pixel meteen live getest én goedgekeurd werd. ✅✨
We waarderen je 10/10 enorm – en staan altijd klaar mocht je nog iets nodig hebben! 🙌💙
The support is non existent! Had to ask instructions from chat gpt for installation. the conversion API is not working, after an hour on the chat with 2 people, they said I need to disconnect the FACEBOOK & INSTAGRAM APP from our shopify. which make zero sense since that is how Facebook pulls our product catalog! If we remove the app, we won't be able to tag any products!
Update: I asked for a zoom meeting, thought it would be easier. Got a link and the agent could barely speak English, we could not communicate and he said somebody else will follow up by email. Next day I received an email from a 3rd person, now saying I only need to disconnect Facebook app data sharing feature. Which I did. After running a data test on facebook data sources, I now do not have any information in event match quality cause omega API is not capturing email and phone info (which facebook app did) And Event deduplication section has zero data....I will update if this shenanigans gets resolved.
Hi,
We're really sorry for the inconvenience you’ve experienced, and thank you for taking the time to share such detailed feedback 🙏. We completely understand how frustrating this process can be, and we take your concerns very seriously.
Over the past 3 days, our support and technical team have been in close contact to follow up on your case and clarify every step. We genuinely hope that has helped bring more context to the situation.
Regarding the setup, we want to explain that having both our app and the Facebook & Instagram app enabled for pixel tracking can lead to data conflicts, such as event overriding or duplicate reports. That’s why we recommended turning off the Facebook app’s data sharing feature — not removing the entire app. This way, you can still manage your product catalog and use product tagging, while allowing only one source to handle pixel data for accuracy.
We understand it may seem like the data isn’t showing much at first, but please be assured: Meta is receiving tracking data continuously from our app based on your store traffic. It may take a few days for Events Manager to update and reflect new signals (like Event Match Quality and Deduplication), especially after changes in data sources.
Please feel free to keep monitoring your data, and don’t hesitate to get in touch if you need further support. Our technical team is still keeping an eye on your case, and we're here to help anytime 💪
Thank you again for your patience and for giving us the opportunity to support your business.
Finally, an app that doesn’t charge €300/month – totally unaffordable for beginners. My Meta Ads Manager only shows around 40% of my actual sales, so how are you supposed to know which ad is working and which one is just burning money?
I installed this app and literally had a sale the next morning – and it tracked exactly which ad it came from. Meta showed the sale twice, but that was my fault (I had tracking set up via both Omega and Shopify’s native Facebook app). Support helped me sort it out quickly.
I’ll test it for the next 3 days (love the free trial!) – and if it really tracks everything correctly, I’ll absolutely grab the one-time lifetime offer. Pure gold!
Wow — thank you so much for the incredible and detailed review! 🙌
We’re beyond thrilled that Omega Facebook Pixel Meta Feed app is already making such a difference for your store and helping you get clear, reliable tracking without breaking the bank. 🎯💰
It’s great to hear our support team could help sort out the duplicate tracking issue quickly — and we're excited for you to keep testing during the free trial. We built this tool with real sellers like you in mind, so hearing it's “pure gold” truly means the world to us! 💬📊💙
We’re here every step of the way — let’s keep those sales and insights flowing! 🚀
Ho trovato questa app davvero intuitiva e performante. L'integrazione con Facebook Pixel e CAPI è stata veloce e senza intoppi, il che ha reso l'intero processo molto semplice. La configurazione degli eventi è davvero flessibile, permettendo una personalizzazione ottimale. Inoltre, il supporto clienti è stato eccezionale: veloci nel rispondere e molto competenti nel risolvere ogni dubbio tecnico.
Grazie mille per la splendida recensione! 😊
Siamo felicissimi di sapere che Omega Facebook Pixel Meta Feed app ti ha offerto un'esperienza fluida e intuitiva. L’integrazione rapida con Facebook Pixel e CAPI, unita alla flessibilità nella configurazione degli eventi, è proprio ciò che vogliamo garantire a ogni utente. Un grande grazie anche per le parole gentili sul nostro supporto clienti — siamo sempre qui per aiutarti! 🚀📈💙
We've been using the Omega Pixel app for our brand AakarTaro, and the experience has been excellent. Their team is incredibly prompt — every query or issue we've faced has been resolved quickly and efficiently. The support is not only fast but also very clear and helpful, which makes a huge difference when you're managing a live store. Highly recommend them for anyone looking for a reliable, responsive app partner.
— Rishi Purohit
Co-Founder, AakarTaro
Thank you so much, Rishi, for the incredible review! 🙏 We're honored that Omega Facebook Pixel Meta Feed has been a reliable partner for AakarTaro 💼📊. It's amazing to hear that our team’s speed, clarity, and support have made a real difference for your live store — that’s exactly what we strive for!
Your recommendation means the world to us. We’re here whenever you need us, and we’re proud to support your continued growth 🚀💙
Hands down the BEST decision! After wasting money on ads with unreliable tracking, this app solved our missing FB Pixel events from day 1 – accurate data finally! The lifetime access is a STEAL compared to subscriptions. But the REAL MVP here is their SUPPORT! They answered my license-vs-subscription questions in minutes (super detailed & friendly). If you need flawless tracking and a team that actually cares, GET THIS.
Wow — thank you so much for this amazing review! 🙌 We're beyond happy to hear that Omega Facebook Pixel Meta Feed made such a difference for your tracking accuracy right from day one 🎯📊. Missing Pixel events can be incredibly frustrating, so it's awesome to know we helped you turn that around! 💪
We're also thrilled that our support team could assist you quickly and clearly — that's exactly what we strive for 💬❤️. And yes, that lifetime access deal really is a game-changer! Thank you again for the trust and for choosing Omega — we're here anytime you need us! 🚀💙
Their documentation is old and once you apply something they say this is older version and interestingly at newer versions those features are not there. What they offer and what you get is absolutely different things. They want you to leave reviews so that's why they have too much positive feedbacks so please also read negative ones.
Hi there,
We're truly sorry for the inconvenience you’ve experienced and appreciate you sharing this feedback. We understand how frustrating it can be when documentation doesn't match expectations, and we apologize for any confusion caused.
We’ve reached out to you directly to offer personal support and to clarify the specific features you mentioned. Our team is actively assisting with your concerns, and we genuinely hope we can turn this around and improve your experience with our app.
Thank you again for your review— it helps us get better.
The app is giving completely false / exaggerated conversion data. Now our Meta ads manager says we have more sales than actual sales we made. We contacted customer servie (Jamie), who said we should just delete their app, without even fixing or checking the issue??
This is really odd, especially given the number of reviews. Hopefully someone can get back to us and explain properly what the issue is.
Hi there,
Thank you for your review and for bringing this to our attention. We’re truly sorry for the confusion and frustration this situation has caused.
It seems there may have been a misunderstanding during the support interaction. The suggestion to uninstall may have been referring to a different app that could be causing duplicate tracking, which often happens when multiple tracking apps are installed at the same time. It was definitely not our intention to dismiss your concerns.
We’ve followed up with you directly via email to provide more personalized support and clarify everything properly. We sincerely hope you’ll give us another opportunity to assist and resolve this for you.
Thanks again for your patience.
I recently had the pleasure of working with Omega Facebook Pixel Meta, and I couldn’t be more impressed. Their team is professional, knowledgeable, and incredibly responsive. From day one, they understood exactly what my business needed and tailored a strategy that delivered real results.
Thanks to their expertise in Facebook marketing and campaign optimization, we saw a significant increase in engagement, website traffic, and conversions. What stood out most was their commitment to transparency and communication every step was clear, and they kept us in the loop with regular updates and reports.
Thank you so much for the amazing review of Omega Facebook Pixel Meta Feed app! 🌟 We're thrilled to hear that our team could deliver the results you were looking for and that our communication and transparency made a difference for your business. 😊 Your success is our top priority, and we’re so glad we could help increase engagement, website traffic, and conversions. Thanks for trusting Omega to support your Facebook marketing needs! 💙📈🚀
