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I don’t understand the point of claiming that your app supports COD forms if the Purchase event isn’t triggered when the order status changes after COD submission. In reality, a “purchase” is counted as soon as a lead is submitted — not when the customer actually pays. This exact same functionality is offered by many free apps, such as EasySell. So what’s the advantage of using your app?
On top of that, your support team gives conflicting information — one person says one thing, another says something completely different. Very unprofessional and disappointing experience.
Hello jois.kz
This is Janie, Customer Success Manager at Zotek Pixel Tracking.
We're truly sorry to hear about your experience, and we appreciate your feature request about tracking data event when a buyer purchases in reality.
However, please allow me to explain that when a buyer pays after they receive the order in reality can not be recorded as an event on website, as a result, it's obiviously unable to count it as an event to track.
Also, just to clarify, even the action submit form COD on Shopify website also works in a different flow than the normal flow of Shopify checkout. Therefore, most of Shopify tracking pixels apps had been still unsupported.
In this case, our Development team had been working on a solution to track when a buyer submits COD form on page and now Zotek: Facebook Pixel & Tiktok Pixel can track this event, which is called the "Purchase" event in Report Dashboard.
We had been trying to contact you but have not heard from you. I would be very appreciated if we could discuss further to help you achieve your goal.
Best wishes,
Janie
Zotek Customer Success Manager
Started out really good but then went downhill. Their customer support team is horrible (LIAM), long response time and seemed disinterested in assisting, guiding me around in circles with no answer when clearly the data wasn't showing up. Whole point of a paid service is to see enhanced performance and this clearly was not worth the money.
donot use this app as it had a bug on it which led to site crashing again and again we lost $1000 due to this app should have used other app and paif $$
We’re truly sorry to hear about your experience, and we completely understand your frustration. Our team takes issues like this very seriously, and we would love the opportunity to investigate what happened.
We want to assure you that our app is designed to run smoothly without causing crashes. It seems like there might have been a misunderstanding or a conflict that we can help resolve. Could you please reach out to us at support@zotek.io or via live chat? We’d love to work with you directly to find out what went wrong and make things right.
Looking forward to your response so we can assist you as soon as possible!
