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I need support but the contact form does not work and I can't find an other way to get in touch with the developers.
Hello dear customer, please reach out to us at support@fbtrack.app. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience
I use this app very well for many stores, but for this store, I installed the app but it could not send only Purchase event to Facebook (other events like view content, Checkouts Initiated, Add To Cart... sent normally), I know it because It shows result Checkouts Initiated, Add To Cart... in Facebook Ads Manager but always empty with column result for my campaign with Sale Objective . I sent email to support but not any reply. Please check my configuration and help! Thanks!
Dear admin,
Thank you for your feedback, and support. We are glad that the issue your store has faced has been resolved by our support team since 5 April. We also confirm that we have made updates to our app on our side so that no similar issue would happen in the future in a similar situation. Our sincere apologies for the inconvenience. If we can help in the future. please just reach out to us, and we will be more than happy to do so. We wish you a lot of sales, and success with your e-commerce ventures, and hope to have you as a customer for years to come :)
All the best,
Fbtrack Team
This app out is definitely worth it, It's pretty affordable, and does the job very well. They even helped me identify which app added an unknown pixel to my store
Support is lacklustre. I am disappointed.
Hi - i have just sent a message to you regarding LOW EVENT MATCHING QUALITY - Kindly assist us. Except for Support button - there is no way to reach out to support.
Hi, so sorry for the issue. looking into it, and will be fixed urgently. We will keep you updated
This app is awesome.
System is very easy. Not complicated at all to use. Great app to track all your audiences. When you need assistance, the customer support is responsive enough to help you. Overall, it is a very good app.
So far so good and easy to install the new pixel. Easy to use tutorials and directions. Look forward to seeing it in action.
Best pixels app in the market, i love the tutorials that helps you along your configuration thank you
I use this app on my stores to manage Facebook pixels and it works pretty awesome. It needs to be used to manage all the Facebook pixels including the main pixel otherwise it can cause double firing, but this is pretty much the case with any pixel app I have tried. It seems some people get confused about that
