Flexify: Facebook Product Feed
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Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions
Hey, Dominik here, Founder and CEO of Flexify.
We believe that your problem is caused by a misconfiguration that happened when your meta product catalog was first set up – which was not done via Flexify.
Why the issue popped up now, years later:
Meta suddenly started enforcing correct username/password settings on data sources. They now reject feeds with inapplicable username/password settings. You should have gotten an email from Meta/Facebook notifying you about the issue.
Unfortunately, there is nothing we can do on our end. We can neither prevent, detect, nor fix the issue for you.
But we have tried to reach you several times with instructions on how to resolve the situation.
All feeds have been and are being generated without disruption.
Know that we want to assist you in any way we can. Just reply to any of the messages we sent you and we will jump right on it.
This review was left without any written feedback, and we could not find any prior contact from this user. We are always happy to help and encourage anyone experiencing issues to contact our support team!
Pior app que ja vi, dificil, sem suporte, horrivel
Lamentamos saber disso. Nossa equipe entrou em contato várias vezes para ajudar, mas não recebemos nenhuma resposta. Ficamos à disposição assim que houver retorno.
We’re sorry to hear that. Our team reached out multiple times to offer help, but we never received a response. We’re always happy to assist once we hear back.
Horrible customer service and support.
I first had the app installed because I used Marpipe.
I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.
Hi there,
We’re sorry you felt frustrated. Our team responded promptly, shared setup guidance, and asked several times for the details needed to identify the issue, which were never provided.
As a small team, we handle support via email to keep communication clear and fair for both sides. We always aim to resolve issues constructively, but requests made under threat or pressure aren’t acceptable.
We’re still happy to help if you’d like to continue cooperatively.
Your app is not working! Check your data feed file is available at the URL you provided, then add the URL again. You can check by opening a new tab and pasting the URL to see if the file downloads.
Hi Juri Elle,
This is Daniel from Flexify. Sorry to hear you are having trouble.
This sounds like a common configuration error that can easily be fixed. However only you can do it from your side since it has nothing to do with our app.
Please do not hesitate to reach out for help @daniel.heier@flexify.net
I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!
Hi Vege Label,
This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.
Please do not hesitate to reach out if you have any further questions! daniel.heier@flexify.net
I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.
Hi 2020AVE,
This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.
Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.net
it does NOT work and I keep getting errors. I followed their instructions and got the URL but Facebook kept saying the URL address is wrong. I emailed them a couple times and didn't get any response! DISAPPOINTED!
Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.
Hi there,
Our app does never touch your Facebook business manager account or your theme/pixel code. We made that technically impossible!
I think you are confusing us with Shopify's Facebook Sales Channel, which indeed adds a catalog to your Facebook business manager.
Please reach out to us again and we'll try to clear up any confusion around that. But in short: 1) Ignore the catalog that Shopify's Facebook Sales Channel creates and 2) set up a fresh catalog with the flexify feed as a data source and 3) connect that catalog to your FB pixel.
Hope that helps,
Dominik
Feed is not working and I'm having a hard time to get any support.
It's not my first time creating a Facebook catalog and I can't figure out what that problem with the feed...
Asaf
asaf@isight-marketing.co.il
