Flexify: Facebook Product Feed
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Omtaler (154)
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Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions
Hey, Dominik here, Founder and CEO of Flexify.
We believe that your problem is caused by a misconfiguration that happened when your meta product catalog was first set up – which was not done via Flexify.
Why the issue popped up now, years later:
Meta suddenly started enforcing correct username/password settings on data sources. They now reject feeds with inapplicable username/password settings. You should have gotten an email from Meta/Facebook notifying you about the issue.
Unfortunately, there is nothing we can do on our end. We can neither prevent, detect, nor fix the issue for you.
But we have tried to reach you several times with instructions on how to resolve the situation.
All feeds have been and are being generated without disruption.
Know that we want to assist you in any way we can. Just reply to any of the messages we sent you and we will jump right on it.
Easy manual setup to create an independent catalog in Meta, the app works fine.
Flexify keeps pulling in the wrong featured image and there's no way to change it.
Hi! Thanks for your feedback. Flexify doesn’t randomly select featured images - they are determined by the product images and configuration in your Shopify store. If something looks incorrect, please reach out to our support team and we’ll be happy to help you check it.
This review was left without any written feedback, and we could not find any prior contact from this user. We are always happy to help and encourage anyone experiencing issues to contact our support team!
Pior app que ja vi, dificil, sem suporte, horrivel
Lamentamos saber disso. Nossa equipe entrou em contato várias vezes para ajudar, mas não recebemos nenhuma resposta. Ficamos à disposição assim que houver retorno.
We’re sorry to hear that. Our team reached out multiple times to offer help, but we never received a response. We’re always happy to assist once we hear back.
Horrible customer service and support.
I first had the app installed because I used Marpipe.
I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.
Hi there,
We’re sorry you felt frustrated. Our team responded promptly, shared setup guidance, and asked several times for the details needed to identify the issue, which were never provided.
As a small team, we handle support via email to keep communication clear and fair for both sides. We always aim to resolve issues constructively, but requests made under threat or pressure aren’t acceptable.
We’re still happy to help if you’d like to continue cooperatively.
Customer service was quick and very helpful.
Great product feed to sync your Meta catalog. Support is top notch!
We installed Flexify across multiple stores. At first it felt overwhelming, but their support team literally walked us through every step. They made sure our setup matched our needs. Rare to find such helpful support these days. Really appreciate them!
The app works well. During our usage, we encountered some other issues, but the app's support team responded promptly and provided assistance multiple times to help us resolve them. The service quality is excellent. Special thanks to Aby for the outstanding support!
