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If you are in the UK don't waste your time - its no longer supported at all - you can set it all up in Shopify and on Facebook, but the shop itself will never show. Something to do with our privacy laws. Wasted so much time on this. Just add a disclaimer to the app or better still Shopify - don't make it available to our region?
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Please contact our Business Support team via this link if we can be of further assistance to you:
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Thank you,
Meta Support
aucun de mes articles professionnels éligible n'est présent sur Facebook, je dois revoir mes annonces de produits et m'assurer qu'elles répondent aux critères d'éligibilité
Pouvez vous m'aider et vérifier vos produits?
Salut,
Merci d'avoir pris le temps de laisser un avis!
Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous aider davantage :
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Nous ne manquerons pas de vous contacter directement et de veiller à ce que vous ayez la meilleure expérience possible.
Merci,
Méta Support
The app is fine however I got several sales during the holidays and since my items are personalized and have custom options I had to track these people down. This however was not as easy as emailing them or reaching out to them through the fB shop. They never either got the messages or they were never sent. I have no idea how you FB can force something on shops that just doesn't work.
Hi There,
Thank you for taking time to leave a review with detailed feedback!
Please contact our Business Support team via this link if we can be of further assistance to you:
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Thank you,
Meta Support
Terrible. Really went downhill. Majority of my products are flagged for "missing size" and will not tag, when they do have sizes and are entered perfectly. Was never like this before. Huge disappintment.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
It's definitely going better than expected. I am getting more sales and more exposure. Occasionally I have issues capturing all the the information I get when orders come directly from my website versus FB and IG. For example, my website requires a phone number (mainly so we call them customer if there is a problem), but it is not a requirement in FB or IG. Some of our products and services are time sensitive where need to get a hold of the customer asap. Just having their email means we may not get to them in time. These are just minor kinks we can work out. Overall it has definitely boosted sales and we have had zero problem with payouts or processing
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Meta Support
Facebook/Instagram is one of the worst tools available. Endless errors and issues appear out of nowhere and the support team is absolutely awful. Orders placed through Meta have countless payment errors and I end up having to chase money from customers directly after product has been delivered because Meta arbitrarily cancels them and withholds the money. You'd think one of the biggest tech companies in the world could pull off super basic operations, but no.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Absolute junk now. I run a brick & mortar store only (no shipping). My goal is to tag products in my feed, for in-store pickup. Meta's "Changes to Shops" forces the use of Checkout with Facebook or Instagram, which requires shipping. There is no support to sync Shopify's Local Pickup option, or have a catalog only shop to direct to my website for checkout. Guess I won't be spending advertising dollars for my shop.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
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Thank you,
Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
When disconnect or connect shopify app or also if install new this app. every time create new shopify product catlog in facebook by this app. why not give option for selection catlog so not create new one
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
This app is atrocious. I have orders being made through FB and IG, and they aren't syncing with shopify. I also can't fulfill the orders in FB/IG commerce page because it thinks it's connected to shopify, so the API is blocking fulfillment. The worst is, I had no clue there were orders being made until customers contacted my store. The FB/IG commerce page won't event let me refund the orders because it's waiting shopify to pull them. I disabled the meta channel, but it turned itself back on and caused this cluster. You would think for a billion dollar company, they could get their act right.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
