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I use this app to sell. BUT it won't recognise me as the main admin so i cant set up facebook or instagram ads with it. I am the sole owner of the business and don't have anyone else working on the site so I am confused
Thanks for leaving your review. I know Facebook admin permissions can sometimes be confusing. I'd like the opportunity to look into this to see if I can provide you some guidance. I will be sending you an email shortly to ask for more information. Look forward to hearing back. - Anna, Shopify Support
I can't connect to the Facebook and Instagram stores successfully, and the support is useless. When I seriously emailed meta, I never got a reply. I created a work order consultation many times, so no one replied to me?
Hi There!
Thank you for taking time to leave a review. We apologize that you have not received a reply to your inquiry and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I use this to market my clothing line and items from my store. I wish the marketing was free to use. I would sign up for it asap. I like how my page is open to the public to view and gain access to my store from the app.
I'm sure its great once connected but the biz mgr & admin etc are difficult to navigate-who is who etc. Need better info on how to set up. My catalog works but FB page isn't connected how is that possible? UGGGGGGHHHHH
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this for you. I’ve sent out to an email to you in hopes of investigating this further. I look forward to hearing from you! - Abdalla, Shopify Support
The worst experience in terms of usability and integration. I cannot express how unhappy I am with this channel. Unable to connect anything with the app in order to sell on instagram or facebook. Waste of time and effort.
Thank you for sharing your feedback. I have sent you an email so that I can learn more about what caused you difficulty, and make sure that you are set up and comfortable using this app. -Emily, Shopify Support
Confusing, time consuming and no communication at all on fb side. Fb rejected some items and others not...but from the same product and its just impossible to have a real answer other than those bots answer.
Disappointing!
I'm just not exactly sure what's happening. Its above my paygrade, unfortunately, despite the fact I own the company. It seems like we were all set, but I'm GUESSING FB changed its terms, so we had to do what was requested.
I can’t get past Error 500. Shopify keeps telling me that I need to check my logs and there’s no menu option for that. Read their help columns in the community support and zero REAL help was given to others with the same issue
Thank you for writing your review and detailing the issues you've had, and I'm sorry to hear that you haven't received the support you need for this problem. I'd be happy to take a look at this and see if I can help so will be emailing shortly to touch base with you on this. Please look out for this and get back to me if you're still wanting assistance. -Victor, Shopify Support
Super easy to install and only took a few minutes. If you have more than one business page you can also select which ones have permission. Haven't tried the product promotions or tracking yet but I'll update if it's noteworthy
I like the app, it's very user friendly and helpfull...............................................................................................................................................................................
