Facebook & Instagram

Dear Metas,

Despite making extensive revisions to my product descriptions—removing even legally permissible health claims—my products continue to be rejected. This has made it nearly impossible to advertise effectively on your platform.

I adhere strictly to Swedish regulations, yet Meta’s policies seem to prevent me from communicating any meaningful information about my products. If compliance means I cannot describe the benefits at all, I am left with nothing to sell.

As a result, I will be reconsidering my use of Meta as an advertising platform, as the constant rejections make it unreasonably difficult to conduct business. I would appreciate clear guidance on how to present my products without facing repeated rejections.

2/14/25 - I am using this with a supplementary feed. I am showing product price in the images i am generating for the supplementary feed. The images update every time the product price changes. This Meta app is NOT keeping the items in sync on an hourly basis like it should. Meta support is obscenely slow and behind the times with their capabilities. Shopify customers deserve better customization and support.

2/26/25 - after being passed from one meta support person to the next, they finally got me over to their commerce manager team. I did a screen recording and gave them examples of products that were out of sync and they kept addressing the individual examples i gave them and not the root problem. After calling them out on this, they simply replied asking for another product example. They are completely incompetent. I am replacing this feed with something else. Meta support is pathetic.

This app performs well overall, with a beautiful interface and practical functions, but there is still room for improvement in details and performance. If the above problems can be solved, the user experience will be better. But I hope the developer can continue to optimize and bring a better user experience.

Je n'arrive malheureusement pas à vendre via les réseaux Facebook et Instagram...
J'ai pu créer une page Facebook afin de poster mes produits, mais je n'arrive pas à mettre des boutons d'achats sur les produits, et sur Instagram c'est pareil

I have multiple Instagram accounts I want to connect to my Shopify store, and this isn't available. i have a personal brand and a shopping brand and it would be ideal to be able to tag products in the same catalog on multiple IG accounts.

fatal, he tenido problemas para conectar mi tienda con facebook e instagram y ha sigo imposible obtener ayuda para hacer la conexion, asi llevo mas de un año y sin esperanza porque no tienes una atención personalizada que puede entender lo que te sucede

Managing my apparel brand shop on Facebook and Instagram has been a frustrating journey, to say the least. For the past four years, I've faced constant challenges connecting to the shop and maintaining its functionality.

One of the biggest hurdles has been resetting my Facebook password for the shop account. No matter how many attempts I make, I never seem to get it resolved. The lack of a clear or straightforward solution has made it feel like an ongoing hassle, with issues cropping up time and time again.

These technical difficulties have taken away valuable time I could be spending on growing my business, connecting with customers, and creating new products. I’m still looking for a lasting solution but have yet to find one that sticks.

If anyone has successfully navigated these issues or knows the best approach to resolving them, I’d love to hear your advice!

c'est dommage que le paramétrage soit si compliqué. je n'ai toujours pas ma boutique facebook/instagram publié

Schwierig einzurichten. Sehr komplex. Shop nun schon seit Monaten in Prüfung. Wir kommen einfach nicht voran.

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them.

Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise.

I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.