Facebook & Instagram

Very frustrating because I simply cannot get the Pixel to connect properly to my Shopify. It's impossible to get in touch with Facebook support, so nobody can tell me what the problem is. Have spent an enourmous amount of time trying to find the error, but it's just not firing. Therefore useless.

It is not possible to install the App since Facebook had its big breakdown this week. It is a pity and I am very disappointed.

This channel never connects properly to show the measurement of visitors to my products, add to carts, or purchases. I think 2023 was the last time. I don't know why I keep this channel other than it's a Shopify direct channel. Once FB opened marketplace and blocked our products it's been pretty useless having shops.

I have observed a concerning trend where, when I run advertisements through Meta, I encounter a substantial number of fraudulent individuals. These individuals engage in unsolicited communication by sending me repetitive messages or threatening to suspend my account unless I click on a malicious link.

C'est la MARDE

If I could give 0 stars, I would.

Meta has disabled my personal account along with all of my connected business accounts, cutting off access to over 10 years of business data, communications, and customer connections.

There is no functional support system available. Every support pathway requires logging in, yet login is blocked — including attempts to access support through the Shopify integration. This creates a closed loop with no way to reach a human or submit an appeal.

An automated AI system has made a serious and damaging error, and there is no accessible process to correct it.

This lack of accountability and human support is unacceptable, especially for businesses that depend on these platforms for daily operations.

Very pathetic experience with the app and meta in general, catalogue mismatch is such a common issue but developers never fix it. When you speak with their team they ask yu to custom change the code. Now what is the point of paying meta and Shopify if one was going to dive into custom coding. Sadly these big fish are out of reach of commoners like us but they do cost us a lot

Been in UI/UX and software development for nearly 20 years, I've never seen a more difficult tool in my life

Many configurations that don't get connected by default, and impossible to troubleshoot. The Chat service is a joke. They never respond, and the chat service disconnects while you're waiting sometimes hours to get someone.

To make it worse, they're happy to take your money for ad campaigns even when the app is not configured correctly, resulting in just a loss of funds with no benefit.

I am unable to connect Facebook & Instagram app to my Shopify store. I have tried it several times for over a week, but it is repeatedly showing an error message. I am being billed monthly, but I am unable to use the sales channel to sell products. it's so disappointing and discouraging!! The support is equally pathetic. I have no idea what the issue is because nothing is being pointed out, except that an error occurred.

It's impossible to connect and sync with the business. Permission problems, very bad UX... please think more about the users